Christian Jordan
Nashville
Summary
Dynamic professional with extensive experience at Omni Nashville Hotel, excelling in operations management and customer relationship management. Proven track record in enhancing service quality and implementing cost-saving travel solutions. Skilled in Sabre and adept at training teams, fostering collaboration, and driving exceptional guest experiences.
Overview
8
8
years of professional experience
Work History
Group Rooms Coordinator Supervisor
Omni Nashville Hotel
11.2023 - Current
- Managed operational and administrative functions for group management, including inventory and billing tasks.
- Verified and disseminated information to hotel staff and clients as needed.
- Maintained knowledge of sales, front office, and accounting operations, alongside guest patterns and demand periods.
- Attended revenue management meetings to align operational strategies with financial objectives.
- Ensured accurate application of guest loyalty program credits for group customers.
- Coordinated room assignments to consistently meet guest preferences.
Corporate Travel Coordinator-Remote
TAG Group
Nashville
01.2021 - 09.2023
- Coordinated travel arrangements for corporate executives and staff across multiple locations.
- Managed vendor relationships with airlines, hotels, and transportation services to enhance service quality.
- Developed travel policies to ensure compliance with regulations and improve efficiency.
- Trained new team members on travel systems and adherence to company procedures.
- Monitored industry trends to identify opportunities for enhancing travel programs.
- Implemented cost-saving measures in travel booking processes and
- negotiated favorable vendor contracts.
- Proficiently utilize Sabre
Concierge
Metropolitan Property Management
12.2020 - 10.2022
- Maintained cleanliness of concierge desk at all times.
- Ensured lobby and mailroom were swept and organized.
- Kept package room orderly and accessible.
- Issued key fobs according to established policies.
- Responded promptly to all email communications.
- Tracked, monitored, and inspected amenity areas during resident usage.
- Coordinated transportation services and arranged guest reservations.
- Managed guest inquiries and provided tailored recommendations for local attractions.
Overnight Residential Services Attendant
Four Seasons Hotel and Private Residences
10.2020 - 04.2021
- Processed incoming and outgoing packages, faxes, messages, and mail accurately and promptly.
- Assisted residents with luggage, transportation needs, deliveries, and other specified requests.
- Provided information on residential and hotel events, services, and amenities.
- Facilitated transportation of items for homeowners to and from private storage as requested.
- Managed Residential Lobby service, answering phones and delivering messages and packages to condominiums.
- Delivered exceptional guest service in high-end hotel environments.
- Responded promptly to guest inquiries, requests, and special arrangements.
Shift Lead
Top Golf
05.2018 - 08.2019
- Motivated team to achieve sales targets while delivering exceptional customer service.
- Ensured customer satisfaction through product knowledge and collaboration with co-workers.
- Met sales, customer experience, merchandising, visual, and operational standards for guests.
- Achieved individual performance and productivity objectives consistently.
- Maintained superior quality and enhanced productivity across all business areas.
- Facilitated effective communication between customers, sales associates, and management.
- Contributed to a positive, inclusive work environment for all staff members.
- Supervised team operations during peak shifts to uphold service quality.
Education
Bachelor of Science - Business Administration And Management
Cumberland University
Lebanon,TN05-2021
Bachelor of Science - Hospitality Managment
Cumberland University
Lebanon, Tennessee, TN05-2021
Skills
- Customer service and sales techniques
- Product knowledge and technology proficiency
- POS systems and inventory control
- Collaboration and relationship management
- Training and development
- Operations management
- Time management and problem solving
- Microsoft Excel expertise
- Sabre and Cvent proficiency
- Travel coordination
- Vendor negotiations
- Customer relationship management
- Inventory management
- Team collaboration
- Event planning
Timeline
Group Rooms Coordinator Supervisor
Omni Nashville Hotel
11.2023 - Current
Corporate Travel Coordinator-Remote
TAG Group
01.2021 - 09.2023
Concierge
Metropolitan Property Management
12.2020 - 10.2022
Overnight Residential Services Attendant
Four Seasons Hotel and Private Residences
10.2020 - 04.2021
Shift Lead
Top Golf
05.2018 - 08.2019
Bachelor of Science - Business Administration And Management
Cumberland University
Bachelor of Science - Hospitality Managment
Cumberland University