Christian Smith
Greeneville
Summary
Accomplished Manager of Operations at East Gate Auto Solutions, adept in strategic planning and problem-solving, significantly improved customer satisfaction ratings. Demonstrated expertise in decision-making and quality assurance, successfully managing budgets and enhancing operational efficiency. Skilled in fostering team collaboration and achieving high-quality standards across diverse roles.
Overview
3
3
years of professional experience
Work History
Manager of Operations
East Gate Auto Solutions
03.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Kitchen Staff
Gondolier Italian Restaurant & Pizza
02.2024 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
Crew Member
Hardee's Red Burrito
02.2022 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
GED -
Altamaha Technical College
Hazlehurst, GA12-2013
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- Data analysis
- Resource allocation
- Problem-solving
- Time management
- Safety procedures
- Conflict resolution
- Task delegation
- Documentation and reporting
Timeline
Manager of Operations
East Gate Auto Solutions
03.2024 - Current
Kitchen Staff
Gondolier Italian Restaurant & Pizza
02.2024 - Current
Crew Member
Hardee's Red Burrito
02.2022 - 02.2024
GED -
Altamaha Technical College
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