Christian Stooksbury
Clinton,TN
Summary
Seeking a position within the Information Technology (IT) realm to build a civilian career upon the training, experience and discipline I have gained in the U.S. Army. Willing to relocate or travel as necessary. Five years of IT training and experience in the military. My role has primarily involved network, computer and mobile device diagnostics, maintenance, ad set-up. I was also promoted to a team lead role in the last few years where I oversee and train newer soldiers in this field. I seek to leverage the knowledge and skills gained in the military to begin a civilian career in this industry.
Overview
6
6
years of professional experience
Work History
Field Service Technician
NTT Data
06.2023 - Current
- Windows troubleshooting and reimaging
- Executed service delivery by performing Installs, Moves, Adds, Changes, Decommissions, Refresh, Hardware and Software Break Fix, Network Smarthand Support, and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide
- Coordinated with Client End Users on expectations, schedule of availability, and process & procedures
- Met Service Level Agreements on all services performed
- Updated systems and records when receiving incidents and requests
- Utilized tools like: Microsoft tools, Client Center, SCCM, and Configuration Manager
- Proficient in Microsoft O365, OneDrive, Teams, PowerPoint, and One Note
INFORMATION TECHNOLOGY SPECIALIST
U.S. Army
06.2021 - 03.2023
- Worked as the System administrator for 100 Users in the Criminal Investigation Division, U.S
- Army
- Active Directory mainly for account creation and apply security groups
- Setting up Apple Mobile Devices (Provisioning, Email, and teams)
- Troubleshot any problems with computers, mobile devices, printers, scanners, and finger print machines (LiveScans)
- Worked to resolve technical issues for global users using remote diagnostic tools
- Developed online documentation for common processes for both support staff and end-users
- Lifecycle equipment (HP Laptops, Apple Mobile Devices)
- Managed VPN and account creation documents
- Proficient in Microsoft O365, Excel, PowerPoint, Teams, and OneDrive.
SUSTAINMENT AUTOMATION SUPPORT MANAGEMENT OFFICE
U.S. Army
03.2018 - 06.2021
- Networked Cisco Routers
- Setup, maintain, and troubleshoot computers and mobile devices to allow no break in service or work productivity
- Network troubleshooting for over 100 Global Combat Support Systems- Army (GCSS- Army) devices (Computers, Tablets, VoIP Phones, and Printers)
- Regularly preformed maintenance to 11 Very Small Aperture Terminals (VSATs), Computer imaging and security-patching
- Configured VSAT Caisi's for WiFi use
- SASMO Lead Technician
- Would teach Soldiers how to use and set up the VSAT system.
Education
High School diploma -
Anderson County High School
Clinton, TN05.2017
Advance individual Training in Information Technology -
U.S. Army - Fort Gordon
Augusta, GA02.2018
Skills
- Technical Troubleshooting
- Problem Solving
- Hardware Installation
- Data Backup
- User Support
- Network Security
- Hardware Updates
- Software Licenses and Patches
- Document Management
- VoIP Systems
- Mobile Device Management
- Self Motivation
- DNS Lookup
- IP Addressing and Subnetting
- Customer Service
- Leadership
- Working with a Team
- Issue Escalation
Additional Information - Clearance
DOD Secret Clearance
Timeline
Field Service Technician
NTT Data
06.2023 - Current
INFORMATION TECHNOLOGY SPECIALIST
U.S. Army
06.2021 - 03.2023
SUSTAINMENT AUTOMATION SUPPORT MANAGEMENT OFFICE
U.S. Army
03.2018 - 06.2021
High School diploma -
Anderson County High School
Advance individual Training in Information Technology -
U.S. Army - Fort Gordon
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