Customer Service Representative
U.s. Pest Protection
2017 - 2021
- Trained new employees on best practices in customer service and company policies.
- Identified opportunities for process improvements and proposed solutions to management team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.