Christiana Clark
Rockwood
Summary
Accomplished Manager at Susie’s Food Market and skilled CNA at Signature HealthCARE, adept in team leadership and complex problem-solving. Excelled in enhancing patient satisfaction and business profitability through effective communication and time management. Demonstrated ability to improve operational efficiency and staff performance, achieving significant outcomes in customer relations and patient care.
Overview
17
17
years of professional experience
Work History
Manager
Susie’s Food Market
05.2021 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
CNA
Signature HealthCARE
11.2007 - 05.2021
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Reduced patient stress levels through effective communication and active listening skills.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Documented patient information and care activities in electronic health record.
Education
Bachelor Of Applied Science - Psychology
Middle Tennessee State University
Murfreesboro, TNSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Compassion and Empathy
- Patient Care
Additional Information
I am dedicated to becoming a Child Advocate Professional and working to ensure children in the state system get professional support to ensure they have a successful and safe home to return to.
Timeline
Manager
Susie’s Food Market
05.2021 - Current
CNA
Signature HealthCARE
11.2007 - 05.2021
Bachelor Of Applied Science - Psychology
Middle Tennessee State University
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