Christie L. Rollins

• Executed intricate brazing and assembly processes for diverse electronic products.

08/2024 - Current

Dental Receptionist, Hazel Green Dental, Hazel Green, Alabama

Managed front office customer service, appointment management, billing and administration

tasks to streamline workflow.

Reviewed and updated patient records in electronic health systems.

Greeted patients warmly and managed front desk operations effectively .

Scheduled appointments and coordinated patient flow effectively throughout the day.

Managed patient records using electronic health record systems securely and accurately.

Communicated with dental staff to ensure seamless treatment procedures and patient care.

Handled phone inquiries professionally, providing information about services and

procedures.

Maintained cleanliness and organization of reception area for welcoming atmosphere.

Answered incoming calls, scheduled appointments, and confirmed patients appts.

Resolved discrepancies in insurance information through detailed research.

Educated patients about their insurance coverage and processes.

Collaborated with billing department to streamline claims processing.

Verified that patients had proper insurance coverage prior to procedures or appointment

scheduled.

Verified patient insurance eligibility and benefits for healthcare services.

Identified discrepancies in patient's insurance coverage or benefits, ensuring accuracy of data

entered into system.

Contacted patients to arrange payment arrangements for deductible and out-of-pocket

liability.

Responded promptly to customer inquiries regarding their benefits and eligibility status or

any other questions they may have or need answered.

Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.

Examined claims, records and procedures to grant approval of coverage

Assisted in resolving claim issues related to billing and reimbursement inquiries.

Provided timely follow up with payers regarding payment status of claims and accounts.

Liaised between physician, site of service and billing department to obtain appropriate

documentation.

• Responsible for $75+ Million Dollars of customer Inventory and Supplies. Manage Property in 5 Different Locations. Supervise/Manage 15 Property, Supply, and Shipping Specialists. IUID Registry through WAWF Database. PCARSS Registration through DCMA Web Portal. Prepare Weekly, Monthly, Quarterly, and Yearly Reports for Inventory and Supply. Managed Multiple Logistical, Inventory, and Supply Relocations. Developed new courses and methods to better utilize tracking inventory and supply consumption. Identify and reorder overhead supplies for 5 different locations covering 84 personnel. Assist with RF Gen Inventory Barcode Implementation. Estimate/Track manpower forecasts. Supported multiple Government Property Management Audits. Assist Director of Property in daily department activities.

Conducted inspections of incoming materials to meet quality and quantity standards. Assisted in preparing detailed reports on work progress and issues for supervisor review. Documented incidents of rule violations to support corrective actions. Reviewed rejected materials to improve inspection processes and implemented solutions. Interpreted engineering specifications to perform thorough inspections of aircraft and ground vehicle components. Completed receiving inspections for all incoming products and generated non-conformity reports to maintain quality standards. Organized records and inspection results using Microsoft Office for timely documentation. Followed regulatory requirements regarding counterfeit parts. Applied knowledge of defense product specifications and material quality to verify compliance through material test reports and certificates of conformance. Collaborated with team members to assist with additional tasks as needed.

• Achieved streamlined warehouse operations through effective management of receiving processes. Delivered improved production timelines in pressroom by optimizing plastic manufacturing workflows. Enhanced assembly line efficiency, resulting in increased output. Drove operational excellence in accessories department, leading to improved inventory management.
• Achieved streamlined product production activities through effective management of complex technical projects. Delivered strategic applications for the materials department, resulting in improved quality and manufacturing processes. Enhanced interdepartmental communication by acting as a liaison with IT, facilitating project success. Elevated user support and training initiatives, converting user ideas into actionable outcomes with IT and management. Improved weight counting and production reporting systems across fabrication departments, optimizing operational efficiency. Generated accurate receiving transactions via scale interfaces and barcoded travelers, enhancing inventory control. Increased daily inventory accuracy from under 60% to 100% within six months through diligent auditing practices. Managed the storage and distribution of fabricated parts to assembly lines, ensuring operational continuity. Collaborated with export vendors to secure timely delivery of externally produced products.
• Facilitated timely receipt of domestic and international shipments, ensuring all in-house parts were available. Achieved seamless account setup and verification for daily operational efficiency.
• Supervised production of plastic parts through nine molding machines, maintaining quality and operational standards.
• Monitored and adjusted production timelines to maximize efficiency, utilizing standard hours and employee resources effectively.
• Coordinated the upkeep of four accessory lines, supporting efficient production processes across all parts.