Christina Bates
Kingsport
Summary
To obtain a position as a Dental Office Manager/ Front Desk Assistant, in which I can apply my knowledge towards providing quality patient care in a professional and courteous dental office.
Overview
17
17
years of professional experience
Work History
Front Office Coordinator
Moss Family Dentistry
Kingsport, TN
06.2021 - Current
- Coordinated patient scheduling to optimize office workflow and minimize wait times.
- Managed patient records using dental practice management software for accuracy and compliance.
- Facilitated communication between patients and dental staff to enhance service delivery.
- Trained new front office staff on procedures, systems, and best practices for efficiency.
- Scheduled patients for necessary treatments
- Presented treatment plans with Financials
- Verified insurance benefits
- Answered phones
- Collected co-pays
- Submitted claims with proper attachments
- Posted insurance payments
- Reviewed accounts receivables
- Ran endo of day, end of month and end of year reports
- Helped patients apply for Care Credit
- Worked outstanding claims reports
- Submitted appeal letters for denied claims
- OSHA and HIPAA officer
Office Manager
H&M Family Dentistry
03.2014 - 06.2021
- Scheduled patients for necessary treatments
- Presented treatment plans with Financials
- Verified insurance benefits
- Answered phones
- Collected co-pays
- Submitted claims with proper attachments
- Posted insurance payments
- Reviewed accounts receivables
- Ran endo of day, end of month and end of year reports
- Helped patients apply for Care Credit
- Worked outstanding claims reports
- Submitted appeal letters for denied claims
- OSHA and HIPAA officer
Front Desk Receptionist
Dr. Mark Frank, D.D.S
02.2011 - 02.2014
Dental Assistant
Dr. Nelson Joo
05.2010 - 09.2010
Front desk/ Dental Assistant
HomeCare Dental Services
Thornton, CO
09.2009 - 05.2010
- Managed patient scheduling and appointment confirmations to optimize daily operations for seven dentists
- Knowledge dental radiography
- Experienced in Medicaid and Evercare billing
Dental Assistant
Dayton Dental
Denver, CO
02.2009 - 04.2009
Education
Certificate - Dental Assisting
Pima Medical Institute
Denver, CO04-2009
Skills
- Scheduling for seven dentists
- Experienced in dental billing
- Experienced with Eaglesoft
- Experienced with Practiceworks
- Experienced in front office duties including: managing the office, dental insurance billing, accounts receivables, outstanding claims reports, collecting copays, answering phones, filing, ordering, verifying dental insurance eligibility and benefits, discussing treatment plans, selling the plans, scheduling appointments, EMR, marketing
- Experienced in implant treatment
- Experienced in dental radiographs (intraoral, periapical, and bitewing)
- Skilled in amalgam and composite restorations, tray set-ups for composites, coronal polishing, impressions, and crown and bridge
- Knowledgeable in four-handed dentistry, oral evacuation, and sealants
- Proficient with charting in the areas of periodontics, endodontics, and crown and bridge
- Trained in the proper use with Cerec
- Efficient with sterilization and sanitation
- Experienced of Medicaid and Evercare billing and accounts receivables, including prior authorizations and appeals
- Knowledge of QuickBooks and Excel
- Educated in prescription laws and regulations
- Competent with obtaining accurate vital signs
- Certified in CPR, OSHA regulations, and HIPAA
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Insurance verification
- File organization
- Patient relations
- Scheduling appointments
- Opening and closing offices
- Schedule coordination
- Call routing
- Sensitive information handling
- Basic accounting
- Workflow oversight
- Mail sorting
- Maintaining confidentiality
- Problem-solving capacity
- Correspondence typing
- PPO expert
- Appointment confirmation
- Time management proficiency
- Scheduling
- Microsoft office
- Appointment scheduling
- Phone and email etiquette
- Filing understanding
- Schedule management
- Data entry
- Team leadership
- Goal setting
- Staff training
- Accounts payable and receivable
- Account reconciliation
- Bookkeeping
- Payroll administration
- Credit and collections
- Relationship building
- Documentation and control
Timeline
Front Office Coordinator
Moss Family Dentistry
06.2021 - Current
Office Manager
H&M Family Dentistry
03.2014 - 06.2021
Front Desk Receptionist
Dr. Mark Frank, D.D.S
02.2011 - 02.2014
Dental Assistant
Dr. Nelson Joo
05.2010 - 09.2010
Front desk/ Dental Assistant
HomeCare Dental Services
09.2009 - 05.2010
Dental Assistant
Dayton Dental
02.2009 - 04.2009
Certificate - Dental Assisting
Pima Medical Institute