Christina Brown
Memphis
Summary
Resourceful Lead Ramp Agent known for high productivity and efficient task completion. Possess specialized skills in aircraft ground handling, safety management, and team leadership. Excel in communication, problem-solving, and time management, ensuring smooth operations on the ramp. Committed to maintaining operational excellence and safety standards. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Lead Ramp Agent
FedEx
Memphis
03.2012 - 06.2023
- Coordinated loading and unloading of luggage and cargo from aircraft.
- Ensured compliance with safety regulations during ramp operations.
- Facilitated training of 30+ new ramp agents to ensure organizational standards were met.
- Assisted management with monitoring ground staff activities during their shift including breaks and meal times which guaranteed effective time management.
- Coordinated communication with operations, flight crew personnel, and other ground personal in regards to arrival/departure information in a timely and professional manner
Ramp Agent
FedEx
Memphis
05.2007 - 03.2012
- Loaded and unloaded packages from aircraft and vehicles.
- Ensured safe transportation of freight to designated areas.
- Supported on time departure of aircraft with optimal load capacities & the efficient movement of freight/flow of information by coordinating all relevant activities including preparation for specific aircrafts.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Participated and occasionally led team meetings to discuss performance, safety, and operational improvements.
Material Handler
FedEx
Memphis
02.2003 - 05.2007
- Operated material handling equipment to move packages within the facility.
- Loaded and unloaded freight for inbound and outbound freight efficiently.
- Coordinated management of accurate inventory records of all outgoing and incoming items.
- Collaborated with supervisors to develop efficient methods for storing goods.
- Sorted packages based on size and destination for streamlined processing.
- Collaborated with team members and management to meet production goals and deadlines.
Education
Medical Assistant Program
Health-Tech Institute of Memphis (High Tech Institute)
Memphis, TN 03.2004 - 09.2006
Skills
- Cargo operations
- Ground safety compliance
- Team leadership
- Flight coordination
- Problem solving
- Effective communication
- Time management
- Process improvement
- Conflict resolution
- Decision Making
- Multi-tasking
References
References available upon request.
Timeline
Lead Ramp Agent
FedEx
03.2012 - 06.2023
Ramp Agent
FedEx
05.2007 - 03.2012
Medical Assistant Program
Health-Tech Institute of Memphis (High Tech Institute)
03.2004 - 09.2006
Material Handler
FedEx
02.2003 - 05.2007