Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Casaceli

Stantonville,TN

Summary

Dynamic sales professional with a proven track record at Discounted Appliance Warehouse and Tractor Supply Company, excelling in customer service and relationship building. Adept at cash handling and inventory management, I consistently surpassed sales targets through effective problem-solving and teamwork, fostering customer loyalty and enhancing overall satisfaction. Reliable and goal-oriented, I thrive in fast-paced retail environments.

Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty.

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Sales Associate

Discounted Appliance Warehouse
11.2017 - 11.2024
  • Opened and closed the store.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transaction
  • Performed cash, card, and check transactions to complete customer purchases.

Sales Assistant/Manager

Tractor Supply Company
07.2014 - 10.2017
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Identified upselling opportunities, contributing to increase in average transaction value.
  • Organized in-store promotions to increase awareness of new product lines.
  • Developed loyal customer base by providing consistent, high-quality service.
  • Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
  • Resolved customer complaints with empathy and professionalism, maintaining positive store reputation.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

High School Diploma -

Bartleett High
Anchorage, AK
05-1978

Skills

  • Customer service
  • Time management
  • Reliable and punctual
  • Cash handling
  • Flexible schedule
  • Stocking and receiving
  • Store opening and closing
  • Meeting deadlines
  • Retail store operations
  • Display setup

Timeline

Sales Associate

Discounted Appliance Warehouse
11.2017 - 11.2024

Sales Assistant/Manager

Tractor Supply Company
07.2014 - 10.2017

High School Diploma -

Bartleett High

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Christina Casaceli