Christina Cox
Fall Branch
Summary
Dynamic Assistant Store Manager at Lowes Home Improvement with a proven track record in enhancing customer experience and optimizing retail operations. Skilled in inventory control and team leadership, I successfully implemented merchandising strategies that boosted sales performance and fostered a collaborative work environment, significantly increasing customer satisfaction ratings.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
2015 - Current
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Trained and mentored new staff to enhance customer service and operational efficiency.
- Coordinated inventory management practices to optimize stock levels and minimize shrinkage.
- Implemented merchandising strategies to improve product visibility and sales performance.
- Resolved customer inquiries and issues, fostering positive shopping experiences.
- Collaborated with department managers to streamline workflow processes across the store.
- Oversaw scheduling and workforce management to ensure adequate staffing during peak hours.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed sales data to identify trends and recommend adjustments to improve profitability.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Homemaker
Self Employed
11.2014 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Housekeeper
Holston Valley Medical Center
2014 - 2015
- Maintained cleanliness and sanitation standards across patient rooms and common areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, ensuring efficient performance.
- Assisted with inventory management of cleaning supplies, ensuring availability for daily operations.
- Collaborated with healthcare staff to address specific cleaning needs in sensitive environments.
- Implemented best practices for infection control to enhance patient safety and comfort.
- Conducted routine inspections to ensure compliance with health and safety regulations.
- Developed strategies to improve workflow efficiency within the housekeeping department.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Customer Service Representative
Food City
2010 - 2014
- Assisted customers with inquiries, providing accurate product information and resolving issues effectively.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth customer experiences.
- Maintained store cleanliness and organization, enhancing overall shopping environment for customers.
- Collaborated with team members to address customer needs and improve service quality.
- Adapted quickly to changes in product offerings and promotions, ensuring up-to-date information for customers.
- Provided feedback to management on customer preferences, contributing to inventory decisions and merchandising strategies.
- Handled difficult situations with professionalism, de-escalating conflicts and maintaining customer satisfaction.
- Trained new staff on operational procedures and customer service best practices, fostering a supportive work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Volunteer High School
Church Hill, TNSkills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Attention to detail
Timeline
Homemaker
Self Employed
11.2014 - Current
Assistant Store Manager
Lowes Home Improvment
2015 - Current
Housekeeper
Holston Valley Medical Center
2014 - 2015
Customer Service Representative
Food City
2010 - 2014
High School Diploma -
Volunteer High School