Christina Davis
Lafayette
Summary
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Baker
Publix Supermarket
09.2024 - Current
- Provided premier customer service. Mix, shape and bake product according to daily production goals.
Licensed Claim Specialist Auto Injury
State Farm
02.2023 - 11.2024
- Licensed property & casualty claims adjuster - investigation, data collection and organization, written and verbal communication with customers and attorneys, negotiation, independent claim ownership environment. Negotiate financial settlements with individuals and attorneys. Review medical records for diagnosis and treatment codes pertaining to accident injuries. Collaborate with internal and external partners in a remote working environment to execute a remarkable claim experience for our policy holders.
Career Foundations and Success Coach
Tennessee College of Applied Technology
12.2021 - 02.2023
- Organized and executed college admissions, registration, and academic advising for two college campuses. Conducted campus tours for perspective students and families. Presented educational opportunities offered by the college to large groups of perspective students. Collaborated with local high school counselors to promote careers in the trades to students. Collaborated with faculty to develop individualized solutions to assist students in achieving education and career goals. Maintained individual student progress records within the Banner platform.
Director of Industry and Producer Relations
Tennessee Beef Industry Council
05.2018 - 12.2021
- Developed and executed collaborative marketing projects with consumer beef industry companies. Developed and delivered both written and verbal communication to stakeholders regarding projects and outcomes. Created and distributed both online and print beef marketing materials.
Student worker
MTSU Farm Laboratories
05.2015 - 12.2018
- Worked on the University dairy, beef and swine farm. Worked in the farm labs office balancing expense accounts. Worked in the creamery processing and bottling milk.
Third Key Manager
Visionworks
02.2013 - 05.2015
- Manage store staff, maintain medical records, complete insurance verification and communicate benefits to customer, ensure positive doctor-patient interactions.
Customer Retention Agent
Affinion Benefits Group
09.2012 - 01.2013
- Handled incoming calls in a call center environment with the purpose of retaining insurance customers.
Bulk Department Manager
Fresh Market
04.2011 - 09.2012
- Merchandising and ordering of perishable bulk items, managed department inventory to maintain profitability.
Technician
Valvoline
01.2011 - 04.2011
- Performed basic care maintenance.
Childcare Provider
The Children’s Place
08.2009 - 11.2010
- Provide childcare in a free play environment.
Customer Service Manager
Publix Supermarkets
04.2000 - 06.2008
- Ensure superior customer service, maintain store cash accountability, prepare employee schedules, evaluate and counsel employee on job performance, manage store operations, maintain regulatory documentations regarding personnel as well as anti-money laundering practices.
Education
Bachelor of Science - Agriculture, concentration in Animal Science
Middle Tennessee State University
Murfreesboro, TN12.2018
Skills
- Customer Service
- Attention to detail
- Documentation and recordkeeping
- Multi-Screen desktop environment
- Stakeholder relationship management
- Team player
- Problem-solving
- Microsoft outlook, word, and Excel
- Complaint resolution
- Employee scheduling
- Payroll completion
- Active listening
Certification
- Florida Designated Home State Adjuster License
- Kentucky Staff Adjuster License - Surrendered
- Louisiana Claim Adjuster License - Surrendered
- New Mexico Staff Adjuster License - Surrendered
- Rhode Island Company/Independent Adjuster License
- Texas Adjuster License - Surrendered
- Master Small Ruminant Producer Certification
LANGUAGES
English
Timeline
Baker
Publix Supermarket
09.2024 - Current
Licensed Claim Specialist Auto Injury
State Farm
02.2023 - 11.2024
Career Foundations and Success Coach
Tennessee College of Applied Technology
12.2021 - 02.2023
Director of Industry and Producer Relations
Tennessee Beef Industry Council
05.2018 - 12.2021
Student worker
MTSU Farm Laboratories
05.2015 - 12.2018
Third Key Manager
Visionworks
02.2013 - 05.2015
Customer Retention Agent
Affinion Benefits Group
09.2012 - 01.2013
Bulk Department Manager
Fresh Market
04.2011 - 09.2012
Technician
Valvoline
01.2011 - 04.2011
Childcare Provider
The Children’s Place
08.2009 - 11.2010
Customer Service Manager
Publix Supermarkets
04.2000 - 06.2008
Bachelor of Science - Agriculture, concentration in Animal Science
Middle Tennessee State University
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