Christina E. Barlow
Crossville,TN
Summary
Professional with background in customer service and collections, delivering consistent results and upholding high standards. Adept at managing accounts and resolving disputes efficiently. Known for collaborative teamwork and adaptability, ensuring dependable performance. Proficient in communication and problem-solving.
Overview
8
8
years of professional experience
Work History
Customer Service / Collection Representative
Municipal Collection Services
02.2025 - Current
- Using a consultative approach, help consumers identify the most suitable solutions
- Negotiate to resolve the balance due in the best interests of all parties
- Create a sense of urgency using a customer service demeanor
- Remain compliant, positive and professional at all times
- Provide methods and solutions with consumers to resolve delinquent accounts
- Continuously receive inbound calls from and place outbound calls using an auto dialer system
- Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
- Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
- Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
- Perform proper skip tracing techniques to identify consumer contact information
- Abide by the FDCPA and other Federal and State collection regulations at all times
- Adhere to both internal/company policies/procedures and industry-wide compliance regulations
Customer Service Representative I & II
Varsity Brands
07.2022 - 11.2024
- Duties include following the order process from start to finish, including order entry, order follow-up, and lead follow-up
- Following an order from processing through invoicing
- Responsible for all returns/replacements for assigned sales pro'
- Managing sales reports for orders processed
- Responsible for opening, running, and closing customer web stores (MTS)
- Responsible for communicating issues between sales and other departments
- Responsible for keeping open communication with vendors
- Checking stock, tracking products, and speaking directly with customers
- Continuing education around knowledge of products
Customer Service Representative
Manchester Tank
02.2021 - 04.2022
- Represent Manchester Tank in a positive way as the first line of customer contact
- Solve customer service issues with the goal of customer satisfaction and customer retention
- Answer phone calls and respond to all customer inquiries including, pricing, billing, documenting complaints and setting up new orders
- Offer solutions to customer complaints that balance and best interest of the customer and the company
- Actively participates in safety training and meets all safety training requirements
- Communication with customers by phone, email, and web portals via both in-bound and out-bound calls
- Direct entry of sales orders, order acknowledgements, and credit memos/return authorizations
- Generate customer sales and order queries, and take action based on analysis
- Solve or follow through on all customer-related problems and issue, both technical and account related
- Ensure that information regarding customer requests and/or complaints is provided accurately and timely
- Communicate with all levels within the company, particularly sales and shipping, to provide outstanding service to customers
- Comply with customer service policies, work instructions and procedures
Customer Relations Representative
AmeriGas
08.2017 - 03.2019
- Represent AmeriGas in a positive way as the first line of customer contact
- Gain new customers by introducing AmeriGas products and services, programs and scheduling site visits
- Solve customer service issues with the goal of customer satisfaction and customer retention
- Answer phone calls and respond to all customer inquiries including pricing, billing, documenting complaints and setting up new orders
- Offer solutions to customer complaints that balance and best interest of the customer and the company
- Assist walk-in customers
- Actively participates in safety training and meets all safety training requirements
- Accurately maintains customers data, transactions, and information to SAP through accurate data entry and monitoring
- Responsible for preparing all daily batch activities including, bulk and cylinders
- Keep track of districts daily receipts and cash on hand and complete daily cash count
- Prepares daily deposit
- Responsible for trips to bank as well as the post office on a needed basis
- Research and reconcile discrepancies in customer accounts
- Make credit calls to delinquent customers and perform credit checks on new customers
- Maintain service work schedule and dispatch delivery tickets
- Assist with routing issues as they arise
- Maintain customer and daily folders
- Enter payroll weekly
- Maintain a clean and organized office environment as well as order supplies and forms as needed
Education
Certificate - Accounting
Stratford Career Institute
Essex, VT01.2024
Graduate Certificate - Business Management
Stratford Career Institute
Essex, VT01.2022
Microsoft, Outlook & Excel
Panuary Learning Center
Essex, VT01.2003
High School Diploma - undefined
Spaulding High School
Barre, VT01.1994
Skills
- 20 years of experience and training with Microsoft
- 20 years of experience and training with Excel
- 20 years of experience and training with Outlook
- 4 years of invoicing propane orders and parts
- Confidentiality – working with confidential client information
- Answering multi-line telephone
- Well organized and detail orientated
- Capable of handling multiple assignments and responsibilities
- Scheduling
- Excellent communication and interpersonal skills
- Customer relationship building
- Patience and persistence
- Goal-oriented mindset
- Customer consultation
- Data entry proficiency
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
Timeline
Customer Service / Collection Representative
Municipal Collection Services
02.2025 - Current
Customer Service Representative I & II
Varsity Brands
07.2022 - 11.2024
Customer Service Representative
Manchester Tank
02.2021 - 04.2022
Customer Relations Representative
AmeriGas
08.2017 - 03.2019
High School Diploma - undefined
Spaulding High School
Certificate - Accounting
Stratford Career Institute
Graduate Certificate - Business Management
Stratford Career Institute
Microsoft, Outlook & Excel
Panuary Learning Center
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