Christina England
Smyrna
Summary
A dynamic and results-driven leader with a proven track record of enhancing operational efficiency and driving customer satisfaction, I excel at fostering a high-performing environment. My expertise lies in developing and empowering staff, effectively resolving conflicts, and implementing innovative programs that have significantly reduced employee turnover and boosted profitability. I am adept at timeline management and possess a natural ability to mentor and guide teams, ensuring project milestones are not only met but exceeded, consistently fostering significant business growth. My strategic approach focuses on creating a culture of collaboration and continuous improvement, leading to demonstrable success in achieving organizational objectives.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Hawkers
02.2024 - Current
- Directly assist General Manager in meeting or exceeding established sales, revenue, and profitability goals, EBITDA, cash flow movement in a position direction.
- Directly assist General Manager in ensuring the financial integrity of all P&L statements by adhering to systems that properly track expenses and revenues that are categorized, coded, and posted through control processes
- Communicate with leaders, hourly team members, and guests, providing positive feedback and promote a positive image of the restaurant and good team morale.
- Takes quick and responsible action in solving problems and able to use reason when dealing with disciplinary issues.
Business Owner
Food Truck Rentals, LLC
11.2018 - Current
- Determined business plan, mission statement and vision.
- Devised processes to boost long-term business success and increase profit levels.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Created and updated company digital presence marketing through professional website and optimized social media profiles.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Assistant General Manager
The Palm Restaurant
09.2021 - 02.2024
- Resolved problems promptly to elevate customer approval.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
General Manager
Buffalo Wild Wings Inc
09.2008 - 09.2021
- Worked with support teams to resolve issues with product, service or accounting areas.
- Created new revenue streams through Local Restaurant Marketing sales building.
- Maximized category turnover through proactive management strategies.
- Maintained project quality with hands-on management style.
- Developed and rolled out new policies and procedures.
- Ensured that each guest's experience was positive, memorable and consistent.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Strengthened company's business by leading Woman's Leadership Forum within district.
- Set project timelines and kept teams on task to complete milestones according to schedule.
- Exceeded company objectives .
Kitchen Manager
Applebee's Neighborhood Grill
09.2000 - 09.2008
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
- Coordinated and organized all restaurant inventory.
- Conducted annual performance reviews.
- Collaborated on hiring and termination decisions with management.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food
Education
Associate of Applied Science - Business Management
Motlow State Community College
Tullahoma, TN07.2023
Skills
- Effective leader
- Customer service-oriented
- Conflict resolution
- Coaching and mentoring
- Timeline management
- Staff training/development
- Deadline-oriented
- Relationship building
Certification
*SERV Safe Food
* SERV Safe Alcohol
* TNABC
* Food Safety Proctor
Timeline
Assistant General Manager
Hawkers
02.2024 - Current
Assistant General Manager
The Palm Restaurant
09.2021 - 02.2024
Business Owner
Food Truck Rentals, LLC
11.2018 - Current
General Manager
Buffalo Wild Wings Inc
09.2008 - 09.2021
Kitchen Manager
Applebee's Neighborhood Grill
09.2000 - 09.2008
Associate of Applied Science - Business Management
Motlow State Community College
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