Summary
Overview
Work History
Education
Skills
Activities
Certification
Timeline
Generic

Christina Hood

Kingsport

Summary

Results-driven professional with extensive experience in production management and customer service. Expertise in streamlining processes, resolving production challenges, and fostering strong client relationships. Committed to enhancing operational efficiency and exceeding customer expectations through innovative problem-solving.

Overview

1
1
Certification
21
21
years of professional experience

Work History

Production Control Coordinator

Komatsu
Duffield
04.2021 - Current
  • Manage the production of goods in a factory, ensuring that operations run smoothly and efficiently.
  • Planning production targets, and monitoring production schedules to ensure orders are completed on time.
  • Identifying and resolving issues that arise during production.
  • Consulting with other staff, such as managers, quality controllers, technicians.
  • Tracking and reporting production metrics and performance.
  • Input data for work orders, including information on status changes and other relevant details.
  • Executed timely modifications to enhance production efficiency.
  • Utilized problem-solving skills to resolve production challenges effectively.
  • Effective decision-maker in high-pressure environments.
  • Facilitated regular meetings to coordinate team efforts and address concerns.
  • Coordinated with quality control regarding products awaiting dispositions.
  • Always maintain and ensure a safe and clean working environment.
  • Established and adjusted work procedures to meet production schedules.
  • Compiles from customer orders and other specifications detailed production sheets or work tickets for use by production workers as guides in assembly or manufacture of products.
  • Maintain files of documents used and prepared.
  • Performed close outs of maintenance records to prepare shipping paperwork for the shipping department/Warehouse.
  • Maintain strong and clear communication and rapport with facility personnel.

Customer Service Specialist- Inside Sales

Holliston LLC.
Church Hill
02.2018 - 04.2021
  • Direct sales support both domestic and international for the Luxury Packaging, Printable White, Security and Book and Publishing divisions.
  • Offer advice and assistance to customers, paying attention to special needs or wants.
  • Communicate with vendors regarding back-order availability, future inventory, and special orders.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided primary customer support to internal and external customers in a fast-paced environment.
  • Respond to customer requests for products, services, and company information.
  • Field customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Cultivate customer loyalty, promote repeat customers, and improve sales.
  • Recommend various product lines to customers, thoroughly explaining details.
  • Always maintain friendly and professional customer interactions.
  • Maintain up-to-date knowledge of all available products.
  • Prioritize daily workflows, including all inbound calls, quotes, and sales-related inquiries.
  • The Nation’s oldest and largest manufacturer of cloth coverings serving the book and publishing, packaging, security and industrial cloth industries since 1895 with $28M in annual sales.

Customer Service Specialist

TPI Corporation
Gray
02.2012 - 02.2018
  • Direct sales support both domestic and international for the Industrial and Mechanical divisions.
  • Described and explained details about product options to inform customers and guide purchasing decisions.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Conferred with customers about concerns with products or services to resolve problems.
  • Entered customer interaction details in SAP to track requests, document problems and record solutions offered.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Educated customers on promotions to enhance sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Set up new accounts, established customer credit and terms.
  • Always maintained friendly and professional customer interactions.
  • Maintained up-to-date knowledge of all available products.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
  • Developed and deepened customer relationships to drive revenue growth.
  • Answered customers' questions regarding products, prices and availability.

Photo Studio Manager

Picture Me Portrait
Kingsport
09.2010 - 02.2012
  • Trained, coached and mentored staff.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Uphold great standards of leadership for employees, consistently leading by example for best-in-class.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships.
  • Maintained cleanliness and organization of studio workspace, working closely with employees to systemize tasks.
  • Developed and maintained relationships with new and repeat customers and suppliers through continual communication.
  • Generated and developed leads, using person to person techniques, networking and calling system to acquire new clients.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Selected and set up appropriate props, backdrops and lighting.
  • Edited, toned, captioned and uploaded photographs for news publications.
  • Inspected proofs to verify quality of prints and need for adjusting and retouching.
  • Planned and prepared for all on-location and studio shoots.
  • Experimented with different lighting effects to deliver unique images utilized on websites, prints and promotional items.
  • Tracked inventory of all photo lab products and equipment.
  • Archived photographs in files and computer servers.
  • Scheduled employees for weekly shifts, taking into consideration customer traffic and employee strengths.

Human Resource Assistance

Exide Technologies
Bristol
08.2005 - 04.2009
  • Improved productivity initiatives while coordinating itineraries and scheduling appointments.
  • Recruited and screened qualified potential employees.
  • Managed employee exit interviews and paperwork.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and comply with legal requirements.
  • Verified and investigated employment claims and data.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Prepared monthly termination lists to be added to permanent records.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Tracked various statistics and kept detailed records to support the human resources department.
  • Assisted with meetings and presentations within company.
  • Created and completed personnel action forms for all hires, terminations, title changes and terminations.
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Efficiently delivered personnel information to management for speedy corrective action.
  • Collaborated with senior management and performed helpful tasks, including benefits analysis, corrective action planning and big-picture data capturing.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Accurately prepared employee paperwork to payroll and tracking data using Access system.

Education

General Studies - Johnson City, TN

University High
Johnson City, TN
05-1992

Skills

  • Logistics: domestic/international
  • Technical Support
  • Order fulfillment
  • Sales and Negotiations
  • Sales analysis and reporting
  • Customer Service- estimating, consignment
  • Quality reporting and negotiation
  • Troubleshooting and Problem Resolution
  • Excellent time management skills
  • Conflict management
  • Safety committee participation
  • External/Internal Customer Interaction
  • Public speaking
  • Presentations
  • Presenting at Trade Show/Conference
  • Administrative Support
  • Team player
  • Administrative Support

Activities

  • Spending time outdoors – Hiking – Fishing – Boating – 4Wheeling
  • Fitness – walking – running – yoga - weights
  • Travel
  • Spending time with my family - Grandbabies

Certification

  • Workplace Leadership Academy

Timeline

Production Control Coordinator

Komatsu
04.2021 - Current

Customer Service Specialist- Inside Sales

Holliston LLC.
02.2018 - 04.2021

Customer Service Specialist

TPI Corporation
02.2012 - 02.2018

Photo Studio Manager

Picture Me Portrait
09.2010 - 02.2012

Human Resource Assistance

Exide Technologies
08.2005 - 04.2009

General Studies - Johnson City, TN

University High
Christina Hood