Christina Hoppert
Germantown
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Sales/Parts Warehouse Associate
TAG Truck Center
Memphis
03.2024 - 08.2024
- Updated inventory and production information using warehouse management systems and scanner guns.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Performed cycle counts to ensure accuracy of inventory levels.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Maintained accurate inventory records through manual and computerized systems.
- Communicated effectively with team members on matters related to work assignments.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Professional Domestic Cleaner
Christina’s Pristine Clean
Germantown
09.2023 - Current
- Identified needs of customers promptly and efficiently.
- Organized closets as requested by clients.
- Cleaned kitchen appliances such as stoves, refrigerators and microwaves.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down exterior doors and door frames.
- Cleaned interior windows and wiped down blinds.
- Scrubbed kitchen counters, cabinets and backsplashes.
- Dusted furniture, fixtures, window sills, baseboards and other surfaces.
- Swept, vacuumed and mopped hardwood floors.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Sanitized bathrooms including toilets, showers and tubs, sinks and countertops.
- Swept porches, decks or patios.
- Emptied trash cans in all rooms of the house.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Communicated with customers about requests for additional supplies or cleaning services.
- Interacted pleasantly with clients and guests when performing daily duties.
SERVICE ADVISOR
USXpress/Total Transportation
Olive Branch
12.2022 - 09.2023
- Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills
- Scheduled service appointments for customers
- Advised customers on automotive maintenance and repair services
- Provided customers correct estimates of maintenance and repair costs
- Successfully maintained accurate records of customer visits, vehicle repairs and preventive maintenance services performed
- Developed relationships with customers by providing professional advice on maintenance and repair services
- Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference
SHIPPING AND RECEIVING ASSOCIATE
Gossett Parts
Memphis
07.2022 - 12.2022
- Utilized forklifts, pallet jacks, and other material handling equipment to move product within the facility
- Inspected items for defects or damage prior to shipment and reported discrepancies as needed
- Received shipments from various carriers, verifying piece counts with supporting documentation
- Loaded, stacked, and transported products and materials by truck
- Performed daily shipping and receiving duties including unloading, sorting, and scanning of incoming materials
MANAGER/ KEY MANAGER/SERVER SHIFT LEADER
Fox & Hound
Cordova
10.2005 - 12.2015
- Supervised serving staff to drive high level of hospitality and food excellence
- Trained and acclimated new servers to restaurant's culture and operations
- Managed tables throughout dining room to execute service at highest level
- Maintained thorough knowledge of menu to describe dining options
- Created positive guest experience by listening to guest needs and recommending options to meet requests
- Fostered positive employee relationships through communication, training and development coaching
- Drove staff performance by creating incentives and positive work atmosphere
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Reviewed completed work to verify consistency, quality and conformance
- Led staff meetings to communicate directives
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Developed trusting relationships with customers by making personal connections
- Tracked company inventories, moved excess stock and arranged products to improve sales
PHONE SALES REPRESENTATIVE
Gossett Motor Cars
Memphis
01.2005 - 03.2010
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services
- Maintained and recorded customer information in database
- Handled inbound telephone calls from interested customers
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Presented information about membership details and purchase advantages
- Worked well with automatic computer dialing and proprietary software to manage daily call loads
- Broke down objections using friendly, persuasive strategies
- Contacted private individuals or businesses by telephone to solicit sales
- Made appointments with interested customers according to schedule availability
- Resolved customer complaints by escalating calls to proper department
- Documented sales call data in company software
SALES MANAGER
Europeans Tanz
Bartlett
02.2004 - 05.2008
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Contacted new and existing customers to outline benefits of products
- Monitored customer order process and addressed customer issues
- Fostered relationships with customers to expand customer base and retain business
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
- Demonstrated product features to align with customer needs
- Created and implemented store displays, promoting sales and growth
- Developed key customer relationships to increase sales
- Used CRM database to track referral and appointment data
- Created successful strategies to develop and expand customer sales
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends
Education
HIGH SCHOOL DIPLOMA -
Cordova High School
Memphis, TN01.2004
ASSOCIATE OF SCIENCE - NURSING
Southwest Tennessee Community College
Memphis, TNSkills
- Compelling Leadership Skills
- Excellent Communication Skills
- Shipping and Receiving Oversight
- Team Leadership
- Customer service
- Attention to detail
- Multitasking Abilities
- Lifting and sorting
- Task prioritization
- Cycle counts
- Teamwork and collaboration
References
References available upon request
Timeline
Sales/Parts Warehouse Associate
TAG Truck Center
03.2024 - 08.2024
Professional Domestic Cleaner
Christina’s Pristine Clean
09.2023 - Current
SERVICE ADVISOR
USXpress/Total Transportation
12.2022 - 09.2023
SHIPPING AND RECEIVING ASSOCIATE
Gossett Parts
07.2022 - 12.2022
MANAGER/ KEY MANAGER/SERVER SHIFT LEADER
Fox & Hound
10.2005 - 12.2015
PHONE SALES REPRESENTATIVE
Gossett Motor Cars
01.2005 - 03.2010
SALES MANAGER
Europeans Tanz
02.2004 - 05.2008
HIGH SCHOOL DIPLOMA -
Cordova High School
ASSOCIATE OF SCIENCE - NURSING
Southwest Tennessee Community College