Martha Fuentes
Clarksville
Summary
Driven Sales Specialist with over 20 years of experience in merchandising and sales. Focused on meeting deadlines and exceeding expectations. Skillful using diplomatic and personable approach to resolve customer issues. Team motivator.
Overview
23
23
years of professional experience
Work History
Department Team Leader
Lowes Home Improvment
07.2021 - Current
- Implemented innovative solutions to address complex challenges, driving continuous improvement within the department.
- Led cross-functional teams in achieving project goals, fostering cooperation among diverse groups of professionals.
- Reduced employee turnover, promoting a positive work environment and offering opportunities for growth.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Specialist
Lowes Home Improvement
01.2014 - Current
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Customer Service Representative
Lowes Home Improvement
09.2013 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
Store Manager
Starbucks
05.2008 - 05.2013
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Starbucks
04.2005 - 05.2008
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Shift Manager
Starbucks
03.2002 - 04.2005
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Trained and mentored new employees to maximize team performance.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
Skills
- Sales
- Product Knowledge
- Customer Complaint Resolution
- Visual Merchandising
- Visual Displays
- Point of Sale Systems
- Client Needs Assessment
- Prospecting Skills
Timeline
Department Team Leader
Lowes Home Improvment
07.2021 - Current
Sales Specialist
Lowes Home Improvement
01.2014 - Current
Customer Service Representative
Lowes Home Improvement
09.2013 - Current
Store Manager
Starbucks
05.2008 - 05.2013
Assistant Manager
Starbucks
04.2005 - 05.2008
Shift Manager
Starbucks
03.2002 - 04.2005
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