CHRISTINA LEECH
Clarksville
Summary
Professional with strong background in operations and focus on maximizing efficiency and effectiveness. Known for driving team collaboration and adapting to changing needs. Expertise includes process optimization, strategic planning, and performance improvement. Dependable and results-driven with keen ability to motivate and support teams to achieve operational goals.
Overview
11
11
years of professional experience
Work History
Operations Coach
Asurion
03.2021 - Current
- Established a 12-person team from scratch, resulting in a critical moving component to our Field Service Operations
- Developed and implemented new policies and procedures, ensuring compliance with company standards
- Enhanced employee performance through comprehensive coaching and development programs. Achieved Green Belt Certification through Everyday Leadership
- Collaborated closely with other department heads to align goals, improve interdepartmental cooperation, and create a cohesive organizational structure.
- Championed change management initiatives within the organization by fostering an environment that embraced innovation and adaptability.
Process Improvement Coordinator
Asurion
01.2020 - 03.2021
- Provide monthly reports to supervisors and managers to identify areas of opportunities on additional cost authorizations
- Coordinated multi-departmental projects that resulted in significant improvements in cost savings, efficiency, or revenue generation.
- Spearheaded change management efforts to ensure smooth adoption of new processes and technologies across the organization.
- Improved customer satisfaction ratings by analyzing feedback data and implementing targeted service enhancements.
- Collaborated with organizational stakeholders to align process improvement initiatives with strategic objectives.
Audit Specialist
Asurion
03.2018 - 01.2020
- Reduced financial discrepancies by conducting thorough internal audits and identifying areas for improvement.
- Assisted in maintaining compliance with regulatory requirements through diligent monitoring and reporting of audit findings.
- Demonstrated adaptability as an Audit Specialist by effectively managing shifting priorities in response to evolving organizational needs.
- Efficiently managed multiple concurrent audit projects, ensuring timely completion without sacrificing quality or attention to detail.
- Established audit and internal control procedures and recommended process improvements to address issues.
Team Lead
Asurion
04.2017 - 03.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Service Advisor
Asurion
08.2014 - 04.2017
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
Education
High School Diploma -
Fayetteville Technical Community College
Fayetteville, NC01-2004
Skills
- Operational excellence
- Business process improvement
- Cross-functional team coordination
- Team building
- Continuous improvement
- Analytical thinking
- Adaptability
- Critical thinking
- Effective communication
- Relationship building
- Self motivation
- Problem-solving abilities
Accomplishments
- Super Hero Award 2021
- Achieved Green Belt Certification through Everyday Leadership 2024
Timeline
Operations Coach
Asurion
03.2021 - Current
Process Improvement Coordinator
Asurion
01.2020 - 03.2021
Audit Specialist
Asurion
03.2018 - 01.2020
Team Lead
Asurion
04.2017 - 03.2018
Service Advisor
Asurion
08.2014 - 04.2017
High School Diploma -
Fayetteville Technical Community College
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