Christina Maria

CRM Expertise

• Evaluated multiple CRM solutions and implemented Zoho CRM to streamline sales processes.
• Ensured accurate data entry, qualified leads into opportunities, and nurtured them through the sales pipeline.
• Tracked opportunities across sales stages and generated actionable insights for leadership teams.

Sales Process Management

• Oversaw deal registrations and facilitated OEM rebate/incentive programs to maximize sales opportunities.
• Maintained visibility into the sales pipeline to support effective decision-making.

Target Setting & Monitoring

• Collaborated with business teams to establish sales targets aligned with organizational goals.
• Monitored Key Performance Indicators (KPIs) and Key Result Areas (KRAs) to ensure consistent progress.

Sales Governance & Reporting

• Facilitated sales forecasting and managed pipeline health to support sales performance and governance cadences.
• Delivered data-driven insights to enhance sales strategies and decision-making.

Sales Performance Analysis

• Conducted in-depth analysis of sales data to identify trends, target achievements, and performance gaps.
• Developed dashboards and reports to support data transparency and business growth.

Sales Order Processing

• Handled end-to-end sales order processes, ensuring compliance with policies and approvals.
• Worked closely with the Delivery Team to ensure seamless order fulfillment and prepared cash flow projections.

• Manage the executive's calendar, scheduling appointments, meetings, and international time zone considerations.
• Coordinate complex travel arrangements, including flights, accommodations, visas, and transportation, while considering cultural nuances
• Arrange and coordinate meetings, including preparing agendas, distributing materials, and taking minutes. Follow up on action items and deadlines resulting from meetings
• Handle sensitive and confidential information with the utmost discretion, maintaining high levels of professionalism and integrity.
• Handled Travel Desk for PAN INDIA
• Manage multiple tasks, responsibilities, and deadlines with precision and attention to detail.
• Worked closely with HR teams in ensuring event management is handled for employee engagement, weekly Events, townhall, Annual Conference etc
• Expense Management, Served as a central point of contact for internal and external stakeholders, screening and directing communications as needed.

• Correspondence & communication management including email correspondence.
• Coordination & timely execution, creation & recording agenda & minutes of the meeting & follow ups & closure.
• Administration & prioritizing of daily calendar, events & meetings.
• End to end travel management including itinerary planning & allied support.
• Maintenance and update of records.
• Assistance in various administrative tasks, including extended support for concierge services.
• Recording, tracking, follow ups & timely closure for expenses & reimbursements including credit card payments.
• Visitor/guest management.
• Events management including costing & budgeting.
• Vendor management.
• 24/7 Assistance & Support

• Executive Support: Provide high-level administrative support to the founder, including managing calendars, scheduling meetings, and coordinating travel arrangements.
• Communication Management: Manage incoming and outgoing communications on behalf of the founder, including phone calls, emails, and other correspondence, ensuring prompt and professional responses.
• Meeting Coordination: Plan, organize, and coordinate meetings, conferences, and events involving the founder, including agenda preparation, document distribution, and minutes taking.
• Document Management: Create, proofread, and edit various documents, presentations, and reports for the founder, ensuring accuracy and adherence to established guidelines.
• Relationship Management: Build and maintain positive relationships with internal and external stakeholders, including clients, partners, and board members, on behalf of the founder.
• Office Operations: Oversee day-to-day office operations, including managing office supplies, equipment, and facilities, and coordinating with relevant vendors or service providers.

• Expatriate Management - RRO Clearances, VISA Extensions, Visa Processing for International Visits
• Managed Ground duties of all department during the Initial Set Up of the manufacturing unit taken care Procurement Department-Raw Materials, Plant & Machines
• Screened calls and emails and initiated actions to respond or direct messages for managers
• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams
• Set-up Director Travel Arrangements, Organized and coordinated conferences and monthly meetings
• Project Coordination for Setting up of ERP for Entire Manufacturing Process

• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
• Executed wire transfers, stop payments and account transfers
• Managed various accounting transactions
• Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals
• Actively promoted bank products and monitored advertising Helped drive sales goals and achieve monthly sales targets.