Christina McCulley
Blaine
Summary
Knowledgeable Patient Representative with expertise in financial advocacy and patient education. Demonstrates proficiency in case management and service coordination, effectively resolving inquiries and guiding patients through financial assistance programs. Skilled in addressing complaints and service questions to enhance patient access and ensure compliance with policies and procedures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Financial Advocate
University Infusion Services
Knoxville
2026.01 - Current
- Advocated for patients' financial assistance programs and resources.
- Coordinated insurance verification and eligibility assessments for clients.
- Educated patients about financial responsibilities and payment options.
- Resolved patient inquiries regarding financial concerns and obligations.
- Maintained accurate records of patient interactions and financial assistance applications.
- Counselled patients on potential financial liabilities and payment requirements.
Health Unit Coordinator
University Infusion Services
Knoxville
2022.09 - 2026.01
- Coordinated patient scheduling for infusion appointments and follow-up visits to optimize patient flow.
- Managed medical records, ensuring accuracy of patient information to support effective care delivery.
- Assisted healthcare providers with administrative tasks and documentation to enhance operational efficiency.
- Updated electronic health records with patient data and treatment progress.
- Answered incoming calls and routed them to the appropriate departments or staff members.
- Organized patient records, charts, and other documents in an orderly manner.
- Oversaw daily operations of the health unit, including filing documents, sending faxes, and making photocopies.
Certified Pharmacy Technician
Walgreens
Knoxville
2013.04 - 2022.09
- Processed prescription orders accurately and efficiently for customer fulfillment.
- Assisted pharmacists in preparing and labeling medications, ensuring accuracy and compliance with safety standards.
- Managed inventory by restocking shelves and monitoring expiration dates.
- Utilized pharmacy management software to effectively track medication dispensing and maintain accurate inventory levels.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Performed administrative duties such as filing, data entry, answering phones.
- Collaborated with insurance companies to process claims, resolving issues and securing timely payments.
Front End Manager
Food City
Knoxville
2009.06 - 2013.04
- Led daily operations of front-end staff and customer service team to ensure smooth service delivery.
- Managed cash flow of store, coordinating cashier operations and bookkeeping to maintain financial integrity.
- Oversaw cash handling procedures, ensuring accuracy and compliance with security standards.
- Trained new employees on customer interaction and checkout procedures.
- Resolved customer complaints efficiently to enhance satisfaction levels.
Education
High School Diploma -
West High School
Knoxville, TN2006-05
Some College (No Degree) -
South College
Knoxville, TN2026-05
Skills
- Financial advocacy
- Patient education
- Financial reporting
- Data analysis
- Medical records management
- Customer service
Certification
- Certified Pharmacy Technician license
Timeline
Financial Advocate
University Infusion Services
2026.01 - Current
Health Unit Coordinator
University Infusion Services
2022.09 - 2026.01
Certified Pharmacy Technician
Walgreens
2013.04 - 2022.09
Front End Manager
Food City
2009.06 - 2013.04
High School Diploma -
West High School
Some College (No Degree) -
South College