Christina O'Connor
Camden
Summary
Knowledgeable certified medical assistant with exceptional background over several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care.
Overview
15
15
years of professional experience
Work History
Certified Medical Assistant
Dickson Medical Associates
Dickson
09.2023 - Current
- Provide assistance to Gastroenterology FNP and General Surgeon
- Phlebotomy, injection administration, Laryngoscope set up, wound cleaning, suture removal; assist with in office procedures, instrument cleaning and sterilization
- Document chief complaint, reconciling of medication, updating personal and family medical history, obtain initial pain scale, obtain vital signs
- Obtain blood thinner clearance for surgical procedures from patient's cardiologist
- Obtain medication and procedure prior authorizations, scheduling of return appointments, MRI, Ultrasound, x-ray and other testing
- Manage patient medication refills, triage calls from patients, provide lab results, imaging results and procedure findings to patients
- Provide education to patients for Colonoscopy and Endoscopy preparation
Certified Medical Assistant
Children's Hospital of Michigan
Troy
08.2019 - 08.2024
- Provide assistance to over 40 clinical professionals including Specialists', Doctors and Nurse Practitioners in Neurology, Hematology, Oncology, Allergy, General Surgery, Otolaryngology, Gastroenterology, Nephrology, Urology, Endocrinology, Metabolic / Genetic Disorders, Orthopedics and Cardiology
- Phlebotomy, injection administration, Laryngoscope set up, wound cleaning, suture removal; assist with in office surgical procedures, instrument cleaning and sterilization
- Document chief complaint, reconciling of medication, updating family history, take initial pain scale, take vital signs, and pulling records from outside testing and doctor's visits from multiple EMR systems
- Scheduling of return appointments, MRI, Long and Short term EEG, Ultra sound, other testing and x-ray
- Cleaned and maintained medical equipment following procedures and standards.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Changed dressings on wounds to prevent infection and check for healing.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Explained treatment procedures and physicians' instructions.
- Prepared treatment rooms for patient examinations.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Medical Assistant IV
St. John Hospital Van Elslander Cancer Center
Grosse Pointe Woods
05.2016 - 09.2017
- Provide assistance to 12 clinical professionals including Doctors, PAs, & Fellows
- Alternated between front office and clinical roles to provide support wherever needed
- Scheduled appointments, testing, and follow-ups with other doctors, etc
- Insurance verification, obtain prior authorizations for medication and testing, and occasionally assist in helping a patient find providers within their network
- Phlebotomy, injection administration, wound cleaning, assisted with flushing ports and bone marrow biopsies
- Document chief complaint, reconciling medications, updating family history, take initial pain scale, administering and documenting fall risk assessment, take vitals, and pulling records from outside testing and doctor's visits from multiple EMR systems
Clinical Service Clerk II/Medical Assistant
William Beaumont Hospital
Royal Oak
02.2012 - 10.2016
- Provided assistance to 15 clinical professionals Doctors and Nurse Practitioners
- Being a teaching facility, I helped rounding students familiarize themselves with our office policies and procedures
- Helped administrative team with scheduling, insurance verification, phone messaging and triage
- Provided support in both check-in and check-out, including but not limited to entering in new patient data, verifying and updating existing patient data, record retrieval, collection of balance, providing verification of visit when needed, and referral information
- Administered vaccinations, spirometry, pulse oximetry testing including the 6 minute walk test, talking vitals, updating EMR chart with history and complaints, and inhaler instruction
- Download data from patients' CPAP machines, scheduled titration studies and followed up to get data from clinic and schedule follow-up visit in our office
Medical Assistant
Una Source Medical Center
Troy
04.2010 - 02.2012
- Hired in directly after externship to support two facilities with over 20 doctors
- Assist with patient care management, prepare patient for physical examination
- Assist with general exam and special exam procedures and treatment
- Identify medical and surgical instruments and set up sterile tray for physician, utilize sterile technique
- Measure TPR, obtain blood pressure, and perform charting procedures
- Administer injections and dispense medication as directed by the physician
- Perform ECG, PFT and phlebotomy procedures
- Administer hearing and vision testing; perform eye and ear irrigation's
- Identify suture designs, material, and perform suture removal
- Perform CBC, routine blood chemistry determinations and other blood and lab tests
- Perform physical, chemical and microscopic examination of urine
- Perform routine microbiological procedures
- EMR experience: Epic, All Scripts and Emma
- Perform routine medical administrative duties
- Adhere to the principles of medical law and ethics as applies to the role of the Medical Assistant
Education
CMA (AAMA) Certified Medical Assistant - Medical Assistant
Carnegie Institute
Troy, MISkills
- Patient education
- Specimens collection and processing
- Attention to detail
- Verbal and written communication
- Problem-solving
- Medication administration
- Basic life support
- Sample collection procedures
- Injection administration
- Workflow organization
- Treatment setup
- Patient care
- Multitasking and organization
- Phlebotomy techniques
- HIPAA compliance
- Electronic health records
- Medical terminology
- Healthcare procedures
- Triage assessment
- Emergency procedures
- Preparing specimens and samples
- Prioritizing stat orders
- Quick problem solver
- Calm and level-headed under duress
Certificates And Licenses
Certified Medical Assistant, American Association Of Medical Assistants, MI, 2010
Timeline
Certified Medical Assistant
Dickson Medical Associates
09.2023 - Current
Certified Medical Assistant
Children's Hospital of Michigan
08.2019 - 08.2024
Medical Assistant IV
St. John Hospital Van Elslander Cancer Center
05.2016 - 09.2017
Clinical Service Clerk II/Medical Assistant
William Beaumont Hospital
02.2012 - 10.2016
Medical Assistant
Una Source Medical Center
04.2010 - 02.2012
CMA (AAMA) Certified Medical Assistant - Medical Assistant
Carnegie Institute