Christina Shireman
Chattanooga
Summary
Dynamic Program Assistant at Tennessee State University with a proven track record in event planning and community outreach. Skilled in multitasking and data entry, I enhanced participant satisfaction through effective feedback implementation. Known for building strong relationships and fostering collaboration, I consistently improved program impact and streamlined operations.
Results-driven administrative professional with track record of supporting program operations and enhancing organizational efficiency. Recognized for strong team collaboration and ability to adapt to changing needs. Skilled in managing schedules, coordinating events, and streamlining administrative processes.
Overview
19
19
years of professional experience
Work History
Program Assistant
Tennessee State University
08.2024 - 08.2025
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of [Type] program and associated activities.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Collaborated with external partners to expand program reach and impact.
- Improved participant satisfaction with program offerings by conducting surveys and implementing feedback.
Night Auditor
Days Inn Hotel
08.2015 - 10.2024
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
Merchandiser
TNG Merchandising
05.2014 - 03.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Cashier
Allen's Stop an Go
03.2011 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Sales Associate
Ponytail Girl
03.2006 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
GED -
Chattanooga State Community College
Chattanooga, TNSkills
- Teamwork and collaboration
- Multitasking and organization
- Data entry
- Scheduling management
- Creative problem solving
- Staff support
- Administrative support
- Interpersonal skills
- Valid Driver's license
- Activity planning
- Driven and outgoing
- Documentation management
- Community outreach
- Event planning
- Calendar management
- Report preparation
- Multi-line phone systems
- Lesson planning
- Partnership development
- Classroom management
- Payroll reporting
- Professional and mature
- Supply restocking
- Teamwork
Timeline
Program Assistant
Tennessee State University
08.2024 - 08.2025
Night Auditor
Days Inn Hotel
08.2015 - 10.2024
Merchandiser
TNG Merchandising
05.2014 - 03.2016
Cashier
Allen's Stop an Go
03.2011 - 03.2014
Sales Associate
Ponytail Girl
03.2006 - 12.2011
GED -
Chattanooga State Community College
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