Christina Smith
Antioch
Summary
I am a detail-oriented hospital receptionist and HR support specialist skilled in patient confidentiality, hospital reception operations, and administrative tasks. Committed to fostering a welcoming environment and enhancing patient care experiences.
Overview
8
8
years of professional experience
Work History
Hospital Receptionist/ HR Support
Encompass Health Rehabilitation Hospital
Franklin, TN
08.2025 - Current
- Greeted and assisted patients, ensuring a welcoming environment for visitors and families.
- Managed incoming calls, directing inquiries to appropriate departments while maintaining professionalism.
- Processed patient D/C's accurately.
- Typing reports, filing, scanning, and distributing correspondence.
- Maintained documentation using microsoft word/excel/outlook/onbase
- Maintained confidentiality of patient/employee records in compliance with HIPAA regulations and hospital policies
- Typing reports, filing, scanning, and distributing correspondence with employee social security,I-9, immunization records, and background checks.
Rehab Nursing Technician
Encompass Health Rehabilitation Hospital
Franklin, TN
02.2025 - 08.2025
- Assisted nursing staff with patient care activities, ensuring safety and comfort during rehabilitation procedures.
- Monitored and recorded vital signs, promptly reporting changes to nursing professionals for timely intervention.
- Supported daily living tasks, promoting independence and enhancing overall rehabilitation outcomes.
- Maintained cleanliness and organization of patient areas, adhering to infection control protocols and hospital policies.
- Implemented feedback from supervisors to enhance workflow efficiency and improve patient satisfaction.
Patient Care Technician
Provident Home Healthcare
Murfreesboro, TN
01.2024 - 01.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and ACCU-Checks
- Maintained cleanliness and organization of patient care areas, enhancing infection control.
- Collaborated with healthcare team members to ensure cohesive patient care delivery.
- Participated in training sessions to enhance skills and knowledge in patient care practices.
Volunteer-Infant Child Care
Chambliss Center for Children
Chattanooga, TN
04.2020 - 06.2020
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Cared for children between the ages of 1 month to 4 years old
- Provided early childhood education and care for children that were given up by families into the custody of the State of Tennessee due to abuse, abandonment, or neglect.
Volunteer-Outpatient Services
Memorial Hospital
Chattanooga, TN
05.2018 - 07.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Assisted with outpatient registration and dismissals
- Transported patients to their appointments
Education
Bachelor of Science - Integrated Studies Emphasis in Healthcare Admin
Middle Tennessee State University
Murfreesboro, TN12-2024
Skills
- Patient/Employee confidentiality
- Hospital reception operations
- Teamwork and collaboration
- Microsoft office/Excel
- Patient/Employee Documentation
- Outpatient/Inpatient care
- Attention to detail
- HR/Administrative support
Timeline
Hospital Receptionist/ HR Support
Encompass Health Rehabilitation Hospital
08.2025 - Current
Rehab Nursing Technician
Encompass Health Rehabilitation Hospital
02.2025 - 08.2025
Patient Care Technician
Provident Home Healthcare
01.2024 - 01.2025
Volunteer-Infant Child Care
Chambliss Center for Children
04.2020 - 06.2020
Volunteer-Outpatient Services
Memorial Hospital
05.2018 - 07.2018
Bachelor of Science - Integrated Studies Emphasis in Healthcare Admin
Middle Tennessee State University