CHRISTINA WALKER
Sparta
Summary
Dynamic and results-oriented Manager with extensive experience in Customer Service Representative roles, adept at leading teams to achieve operational excellence. Demonstrated proficiency in inventory management, scanning, and accurate processing of check-ins and check-outs. Strong communication and interpersonal skills, ensuring effective interactions with customers and team members. Certified in CPR, with a solid foundation in technology and software applications such as Epic. Committed to fostering teamwork and delivering exceptional customer experiences in fast-paced environments.
Dedicated customer service professional with a strong commitment to enhancing customer satisfaction and fostering positive relationships. Seeking to leverage extensive experience in addressing inquiries, resolving issues, and providing personalized support in a dynamic team environment to contribute to organizational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CSR
Lee health Wound Care and HBO
Fort Myers, fl
04.2022 - 03.2026
- Check in and check out, phones, schedule, faxing, scanning and answering messages and collect payment
Manager
Publix
Fort Myers
03.2003 - 04.2022
- Oversaw daily operations, ensuring team performance and adherence to company policies. Developed and implemented strategic plans to drive growth and efficiency. Managed staff training and development while fostering a collaborative work environment. Analyzed performance metrics to enhance productivity and achieve organizational goals.
Education
High school - undefined
Miami Southridge High
Fort Myers06-1997
Skills
- Computer
- Inventory
- Scanning
- Faxing
- Collection
- Check in and out
- Phones
- Communication
- Schedule
- Epic
- Customer service
- Team work
- Food inventory management
- Reliability and punctuality
- Patience and composure
- Product knowledge
- Customer inquiries
- Merchandise restocking
- Attention to detail
- Phone etiquette
- Insurance verification
- HIPAA compliance
- Medical terminology
- Follow-up skills
- Empathy and patience
- Patient payment processing
- Multitasking and organization
- Team leadership
- Data entry
- Problem-solving
- Patient registration
- Friendly and outgoing
Certification
- CPR
- 3 R's
LANGUAGES
Some Spanish
English
Timeline
CSR
Lee health Wound Care and HBO
04.2022 - 03.2026
Manager
Publix
03.2003 - 04.2022
High school - undefined
Miami Southridge High