Christine Adams
Clarksville
Summary
Dynamic Patient Service Representative with extensive experience at Quest Diagnostics, excelling in venipuncture techniques and patient interaction. Proven ability to train new staff while ensuring regulatory compliance and specimen integrity. Recognized for meticulous attention to detail and effective communication, enhancing patient comfort and safety throughout the phlebotomy process.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Quest Diagnostics
Nashville
03.2023 - Current
- Maintained patient comfort and safety throughout the phlebotomy process.
- Educated patients on specimen collection procedures and post-draw care, improving patient understanding and compliance.
- Performed specialized collection procedures for various tests.
- Identified and labeled specimens accurately, ensuring proper handling and transport.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Conducted quality control checks to ensure the accuracy of test results.
- Assisted in the training and mentoring of new phlebotomy staff.
- Entered patient information and test orders into computer systems accurately.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Prepared and packaged specimens for courier transport.
- Identified patients using proper procedures prior to specimen collection.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Ensured accurate and timely collection and transport of clinical specimens, contributing to reliable test results.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Coordinated workflow based on stat, schedule, or patient needs.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Processed specimens to ensure accurate results.
- Ensured phlebotomy station remained fully stocked with necessary supplies.
- Interacted with patients to gather and record data prior to blood draws.
- Counseled patients to alleviate fears and explain procedures, fostering a cooperative environment during blood draws.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Documented patient information accurately in electronic health records.
Phlebotomy Technician
Tennova Healthcare
Clarksville
05.2021 - 02.2023
- Performed venipuncture and skin puncture on patients of all ages safely.
- Collected blood samples from patients, ensuring adherence to proper phlebotomy techniques for patient safety.
- Prepared and labeled specimens for laboratory analysis, verifying documentation accuracy to support reliable test results.
- Maintained accurate patient records to ensure compliance with regulations.
- Educated patients on procedures to alleviate anxiety and foster cooperation during blood draws.
- Ensured cleanliness of work area by strictly following infection control protocols.
- Adhered to HIPAA regulations, maintaining confidentiality of patient information.
- Trained new employees on proper phlebotomy techniques to uphold quality standards.
Overnight Stocker
WALMART
Clarksville
08.2020 - 01.2021
- Lifted and maneuvered boxes weighing up to 50 pounds.
- Refilled and rotated items on shelves to ensure optimal product availability.
- Cleaned grocery shelves, storage areas and work areas.
- Maintained clean floors by promptly removing spills, water, and debris to ensure safety.
- Supported team in achieving sales, minimizing stock loss, and meeting labor and margin objectives to enhance overall profitability.
- Developed knowledge about products and sales items to assist customers.
Lead Hostess/Cashier/Server/Delivery Driver
BUCA DI BEPPO
Pittsburgh
02.2017 - 02.2019
- Greet and acknowledge guests and seat patrons by escorting them to assigned tables or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Coordinated dining room reservations and arranged parties and special events to enhance guest experiences.
- Collaborated with kitchen staff, management, and serving staff to ensure seamless service and promptly address guest concerns.
- Resolved guest requests and complaints, escalating major issues to management for swift resolution.
- Inspected dining room for cleanliness and proper supply levels.
- Delivered food products in accordance with all sanitation and safety principles.
- Verified all food product amounts and cross-checked with customer order paperwork.
- Loaded and unloaded food products at distribution centers and customer locations.
- Assisted with meal planning and food preparation at select customer locations.
Restaurant Hostess
Hyde Park Prime Steakhouse
Pittsburgh
08.2017 - 02.2018
- Greeted and acknowledged guests, seated patrons at assigned tables, communicated delays, and offered beverages to enhance waiting experience.
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations.
- Coordinated with kitchen staff, management, serving staff, and customers to ensure seamless dining experience and promptly resolve guest concerns.
- Inspected dining room for cleanliness and proper supply levels.
- Resolved guest requests and complaints, escalating major issues to management for timely resolution.
Restaurant Busser/Hostess
MONTEREY BAY FISH GROTTO
Pittsburgh
02.2016 - 08.2016
- Greeted and seated guests by escorting them to assigned tables, communicating delays, and providing beverages to ensure comfort while waiting.
- Greeted newly seated guests, offering bread and water to enhance their dining experience.
- Present menus, create personal dining experience, answer questions, and offer information on menu items, beverages, and specials.
- Removed dishes and glasses between each course and after guests depart.
- Sanitized tables and booths, reset tables efficiently to prepare for next guests.
- Work with wait staff to ensure all guests' needs are met.
- Completed side-work tasks, including organizing utensils and restocking supplies, to maintain a smooth dining experience.
- Scheduled dining room reservations, arranged parties, special events, or special services for diners; received and recorded dining reservations.
Education
HS Diploma -
Carrick High School
Pittsburgh, PA01-2016
Skills
- Patient interaction
- Effective communication
- Attention to detail
- Quality control
- Regulatory compliance
- Venipuncture techniques
- Specimen labeling
- Specimen handling
- Sample collection
- Supply management
- Personal protective equipment usage
- Problem solving
- Training and mentoring
- Personal protective equipment usage
Timeline
Patient Service Representative
Quest Diagnostics
03.2023 - Current
Phlebotomy Technician
Tennova Healthcare
05.2021 - 02.2023
Overnight Stocker
WALMART
08.2020 - 01.2021
Restaurant Hostess
Hyde Park Prime Steakhouse
08.2017 - 02.2018
Lead Hostess/Cashier/Server/Delivery Driver
BUCA DI BEPPO
02.2017 - 02.2019
Restaurant Busser/Hostess
MONTEREY BAY FISH GROTTO
02.2016 - 08.2016
HS Diploma -
Carrick High School