Christine Burnett
Nashville
Summary
A dedicated music business professional with a proven track record of effectively managing client relationships. Exceptional organizational and communication skills, ensuring seamless coordination of ticketing processes for events. Adept at troubleshooting and providing top-notch customer service to enhance the overall client experience in the music industry.
Overview
8
8
years of professional experience
Work History
Client Success Coordinator
Tixr
2023.08 - Current
- Assist and collaborate with the Client Success Managers to ensure high-value clients receive exceptional support
- Build client event pages and reserved seating maps
- Onsite help based on availability
Fan Support Specialist
Tixr
2021.05 - 2023.08
- Provide support to FS Manager on specialized tasks as needed
- Create and maintain queue support and organization for all support agents
- Onsite help based on availability
Royalty Analyst- Portal Temp
Warner Music Group
2020.09 - 2021.07
- Assists with portal inquiries via email.
- Utilizes SAP to research, verify, and grant access to vendors
Customer Experience Representative
Eventbrite
2018.06 - 2020.04
- Respond to attendee event inquires and issues through phone and email support.
- Providing reliable support through call shadowing, project fulfillment, and supervisor support.
- Social Media: Responded to comments, posts, and questions from various channels under the supervision of the Social Media Manager.
Guest Services
Marathon Music Works
2018.03 - 2018.06
- Developed and implemented strategies to improve guest experiences
- Input appropriate information into the ticketing system, including customer reservations, payment sources, and contact details.
- Sold, printed, and issued tickets to guests.
Personal Assistant
Lacey Sturm Unstoppable Screams Tour, Birdhouse
2018.02 - 2018.03
- Supported artist with time and daily management, scheduling of meetings, correspondence, and note-taking.
- Point person for Meet & Greet and VIP.
Document Coordinator
Kemberton
2016.08 - 2018.01
Assistant Artist Manager
LELO Creative Management
2016.08 - 2017.06
Marketing and Customer Service Intern
Monitronics Security
2016.01 - 2016.08
Education
Master of Arts - Live Entertainment Management
University of Miami-Frost School of Music
Miami, FL12.2021
Bachelor of Science - Marketing
Southeastern University
Lakeland, FL04.2012
Skills
- Customer Experience
- Ticketing Operations
- Recordkeeping skills
- Troubleshooting and diagnostics
- Data collection
- Project Management
- Database Management
Timeline
Client Success Coordinator
Tixr
2023.08 - Current
Fan Support Specialist
Tixr
2021.05 - 2023.08
Royalty Analyst- Portal Temp
Warner Music Group
2020.09 - 2021.07
Customer Experience Representative
Eventbrite
2018.06 - 2020.04
Guest Services
Marathon Music Works
2018.03 - 2018.06
Personal Assistant
Lacey Sturm Unstoppable Screams Tour, Birdhouse
2018.02 - 2018.03
Assistant Artist Manager
LELO Creative Management
2016.08 - 2017.06
Document Coordinator
Kemberton
2016.08 - 2018.01
Marketing and Customer Service Intern
Monitronics Security
2016.01 - 2016.08
Master of Arts - Live Entertainment Management
University of Miami-Frost School of Music
Bachelor of Science - Marketing
Southeastern University