CHRISTINE CARLOS
Bluff City
Summary
Dedicated and results-driven retail professional with extensive experience in store management and team leadership. Proven track record of safeguarding assets through the establishment of comprehensive security measures and operational policies. Skilled in developing successful teams and executing strategic initiatives that drive sales and enhance customer satisfaction. Committed to fostering a positive work environment and maintaining high standards of quality, safety, and cleanliness. Experienced in preparing detailed reports for upper management regarding performance metrics, staffing, and financial goals, with a focus on achieving excellence in all areas.
Overview
15
15
years of professional experience
Work History
Store Director
J.Crew Factory
Johnson City
08.2024 - 06.2025
- Safeguarded the store against loss or theft by establishing and enforcing comprehensive security policies.
- Engineered the development of a new store location from the ground up by recruiting and training a highly efficient team.
- Presented detailed reports to the district manager regarding store and staffing matters, financial objectives, and sales performance.
- Mentored sales associates in product specifications, sales incentives, and effective selling techniques, significantly enhancing customer satisfaction ratings.
- Communicated and upheld store programs and standards to employees, ensuring optimal quality, freshness, safety, and cleanliness.
- Monitored employee attendance and punctuality, proactively addressing recurring issues to cultivate positive work habits.
Store Manager
Talbots Outlet
Asheville
07.2012 - 07.2024
- Initiated career as Store Manager for the Clearance location in Gwinnett, Georgia, under the leadership of Beverly Lunt in 2012.
- Achieved promotion to Store Manager #4049 in Woodstock, Georgia, under Elyse Clark in 2013.
- Elevated to Store Manager #4089 in Asheville, NC, in 2015 under Audrey Vesely.
- Offered a newly created position of Market Manager under Deb Gordon due to outstanding performance.
- Consistently attained scores of 91 for Sales Associate Engagement (SAE) and 93 for Customer Satisfaction.
- Successfully attracted and cultivated a high-performance team, resulting in promotions for co-manager Nikki Grizzle and Assistant Store Manager (ASM) Kathy Henderson Cosper.
- Served as District Leader for Loss Prevention and Operations, demonstrating exceptional communication skills.
- Developed and executed tailored training programs and learning journeys for Store Managers and Assistant Store Managers.
- Acted as Store Manager at various locations to assist with hiring and operational management.
- Contributed to successful new store openings as a key member of the New Store Opening (NSO) Team.
Store Engagement Manager
JC Penney
Kennesaw
10.2010 - 05.2012
- Drove sales and profitability by fostering a highly engaged associate team.
- Oversaw scheduling for over 200 associates while adhering to budget and labor constraints, alongside recruitment efforts.
- Cultivated associate engagement through the celebration of monthly birthdays and organization of holiday, retirement, and promotion parties.
- Managed customer satisfaction initiatives within the store.
- Directed efforts to enhance associate satisfaction throughout the store.
Education
Business Management
North Carolina State University
Raleigh, NCSkills
- Effective Employee Scheduling
- Operational Excellence
- Loss Prevention
- Sales Leadership
- Visual Merchandising
- Setting goals and achieving them
- Delegating
- Customer Service
- Brand Awareness
- Staff Leadership
- Excellent Communication Skills
Personal Information
Title: Store Director
Timeline
Store Director
J.Crew Factory
08.2024 - 06.2025
Store Manager
Talbots Outlet
07.2012 - 07.2024
Store Engagement Manager
JC Penney
10.2010 - 05.2012
Business Management
North Carolina State University
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