CHRISTINE DENG
MURFREESBORO
Summary
Proactive and results-oriented professional with proven expertise in administrative roles and a strong background in HR and customer service. At General Mills, streamlined personnel file management and enhanced employee relations. Skilled in payroll processing and conflict management, demonstrating exceptional organizational abilities and teamwork. Achieved increased employee satisfaction and loyalty through empathetic, efficient dispute resolution.
Overview
5
5
years of professional experience
Work History
Human Resources Assistant
GENERAL MILLS
08.2022 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Responded to employee inquiries regarding benefits and other HR topics.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Customer Service Representative
Teleperformance USA
01.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Health Sciences
University of Memphis
Memphis, TN12-2021
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Team player
- Conflict management
Timeline
Human Resources Assistant
GENERAL MILLS
08.2022 - Current
Customer Service Representative
Teleperformance USA
01.2020 - 08.2022
Bachelor of Science - Health Sciences
University of Memphis
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