Christopher Diemer
Kingsport
Summary
Dynamic Service Advisor with a proven track record at Bass Pro Shops, excelling in customer relationship management and problem-solving. Expert in service documentation and invoice preparation, I consistently enhance customer satisfaction through effective communication and detailed product knowledge, ensuring a seamless service experience and fostering loyalty.
Overview
13
13
years of professional experience
Work History
Service Advisor
Bass Pro Shops
Bristol
06.2022 - Current
- Assisted customers with product inquiries and service recommendations.
- Scheduled and coordinated service appointments for optimal customer satisfaction.
- Managed customer concerns and resolved issues efficiently and professionally.
- Provided detailed product knowledge to enhance customer experience and engagement.
- Followed up with customers post-service to ensure satisfaction and retention.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
Assistant Store Manager
Publix Super Markets Inc
Myrtle Beach
06.2012 - 06.2022
- Assisted in managing daily store operations and ensuring a positive customer experience.
- Trained and developed team members to enhance service skills and efficiency.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Ensured compliance with safety standards and maintained a clean store environment.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Implemented store promotions and merchandising strategies to boost product visibility.
Education
Marine Outboard Mechanics - Marine Maintenance And Ship Repair
Horry-Georgetown Technical College
Conway, SC05-2022
Skills
- Customer relationship management
- Service documentation
- Schedule coordination
- Product knowledge
- Invoice preparation
- Vehicle inspection
- Parts ordering
- Customer support
- Problem solving
- Attention to detail
- Effective communication
- Tech-Savvy
- Performance goals
- CRM software
- Mechanical aptitude
- Listening skills
References
References available upon request.
Timeline
Service Advisor
Bass Pro Shops
06.2022 - Current
Assistant Store Manager
Publix Super Markets Inc
06.2012 - 06.2022
Marine Outboard Mechanics - Marine Maintenance And Ship Repair
Horry-Georgetown Technical College
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