Christopher Emslie
Cleveland
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Home Furnishing Specialist
Ashley Furniture Homestore
Cleveland, TN
08.2023 - Current
- Developed specialized solutions for diverse client needs, ensuring high levels of satisfaction.
- Streamlined processes to enhance operational efficiency and reduce turnaround time.
- Collaborated with cross-functional teams to deliver tailored client solutions.
- Improved customer engagement by addressing complex issues with effective solutions.
- Enhanced service delivery, meeting client requirements with precise solutions.
- Analyzed client data to provide insights for strategic decision-making.
- Delivered training sessions to team members, ensuring knowledge transfer and skill development, leading to improved metrics, increased commissions for the team and continued standard of team wide bonuses consistently
Sales Professional
Mountainview Nissan
Cleveland, TN
02.2021 - 08.2023
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales revenue by identifying and targeting high-potential markets and customer segments.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
- Implemented innovative sales techniques to increase conversion rates and boost overall sales figures.
Assistant General Manager
Applebee's Neighborhood Grill & Bar
Cleveland, TN
03.2018 - 02.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees, with an average staff of 25-30, to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Head Cook
Applebee's Neighborhood Grill & Bar
Cleveland, TN
09.2014 - 03.2018
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
High School Diploma -
Fannin County High School
Blue Ridge, GaAssociate of Arts - Business Marketing
Cleveland State Community College
Cleveland, TN05-2026
Skills
- Project and Time management
- Data analysis
- Workforce management
- Customer service
- Key performance indicators
- Verbal and written communication
- Team leadership
- Complex Problem-solving
- Staff training and development
- Decision-making
Timeline
Home Furnishing Specialist
Ashley Furniture Homestore
08.2023 - Current
Sales Professional
Mountainview Nissan
02.2021 - 08.2023
Assistant General Manager
Applebee's Neighborhood Grill & Bar
03.2018 - 02.2021
Head Cook
Applebee's Neighborhood Grill & Bar
09.2014 - 03.2018
High School Diploma -
Fannin County High School
Associate of Arts - Business Marketing
Cleveland State Community College