Christopher Hickie
Johnson City
Summary
Dynamic finance professional with a proven track record at Advanced Call Center Technologies, specializing in fraud detection and customer service excellence. Adept at analyzing transaction patterns and enhancing security protocols, while fostering collaboration across teams to resolve complex issues. Recognized for attention to detail and commitment to quality workmanship.
Overview
22
22
years of professional experience
Work History
Debit Card Fraud Specialist
Advanced Call Center Technologies Johnson City
Johnson City
02.2021 - Current
- Assisted in developing fraud detection protocols to enhance security measures.
- Utilized advanced software tools to track and analyze transaction patterns for anomalies.
- Worked closely with financial institutions to validate suspicious transactions.
Finance Representative
Centurylink
Johnson City
01.2017 - 01.2021
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Finance Representative
AT&T Wireless
Johnson City
09.2014 - 11.2016
- Facilitated monthly reconciliation of accounts to ensure accuracy and completeness.
- Trained team members on financial systems and processes to enhance operational efficiency.
- Answered customer inquiries and provided accurate information regarding products and services.
Sales Associate – Lawn and Garden
Sears Holding
Bristol
04.2013 - 09.2014
- Assisted customers with product selection and informed them of promotions and discounts.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Trained new employees on store policies, customer service techniques, and sales procedures.
Customer Service Agent/ Employee Accounts
Sprint PCS
Blountville
09.2010 - 04.2013
- Handled customer inquiries regarding billing, plan options, and service features through various communication channels.
- Collaborated with cross-department teams to resolve complex customer issues and improve service delivery.
- Managed high call volumes while maintaining professionalism and a positive attitude.
Air Transportation/ Passenger Services
United States Air Force
Charleston
12.2003 - 08.2009
- Coordinated passenger check-in processes to ensure timely boarding and compliance with military regulations.
- Monitored safety compliance protocols, conducting regular inspections and training sessions for personnel.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
Education
Bachelor of Arts - Sociology
University of Maryland University College
Adelphi, MD09-2012
B.A. - Music Education
University of Tennessee
Knoxville, TN01-2003
Skills
- Customer service
- Problem solving
- Collaboration and teamwork
- Sales expertise
- Attention to detail
- Quality workmanship
- Cargo processing
- Operational support
- Fraud detection
- Customer relationship management
Timeline
Debit Card Fraud Specialist
Advanced Call Center Technologies Johnson City
02.2021 - Current
Finance Representative
Centurylink
01.2017 - 01.2021
Finance Representative
AT&T Wireless
09.2014 - 11.2016
Sales Associate – Lawn and Garden
Sears Holding
04.2013 - 09.2014
Customer Service Agent/ Employee Accounts
Sprint PCS
09.2010 - 04.2013
Air Transportation/ Passenger Services
United States Air Force
12.2003 - 08.2009
Bachelor of Arts - Sociology
University of Maryland University College
B.A. - Music Education
University of Tennessee