Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Holt

Christopher Holt

Rockvale

Summary

General Manager with a proven track record in implementing strategic initiatives that enhance profitability and sales performance. Recognized for excellence in operational management and customer service delivery. Expertise in motivating and developing teams to achieve results in competitive markets.

Overview

9
9
years of professional experience

Work History

General Manager

Mere Bulles Restaurant and Events
08.2024 - Current
  • Responsible for overseeing all aspects of restaurant operations, ensuring a high standard of service, and maintaining a profitable and efficient environment.
  • I led a team of staff, handled day-to-day operations, and implemented strategies to enhance customer satisfaction and drive sales.
  • Increased sales by 5% in my first year of being general manager and kept a turnover rate in the building to 2%.

Service manager

Mere Bulles
10.2023 - 08.2024
  • Manage service staff, ensure superior experience to guests, managing labor costs, scheduling service staff, presenting quality ideas to increase guest visit frequency and sales revenue.
  • Hire and train service staff and maintain high standard of expectations.
  • Coach staff when necessary and fire if necessary.

Server

Green Hills Grille
06.2023 - 10.2023
  • Provide exceptional service to guests, have great face to face presentation with guests, food service, wine and cocktail knowledge, maintain restaurant composure.

Patient Care Technician

Ascension Saint Thomas
03.2018 - 05.2023
  • Take care of and provide support for patients coming through the emergency department.
  • Provide a supporting role to the nurses and maintain support for staff and patients.
  • Control the dispatch panel, answering and directing calls from EMS through critical care locations in the department.

Events Manager

Topgolf
07.2017 - 05.2019
  • Created relationships with clients in need of large events in the building.
  • Provided clients with the options and catered to their needs, before, during and after events.
  • Followed up with clients to ensure their event went as planned and potentially gained follow up events in the future.
  • Managed the floor as directed for shifts to maintain customer satisfaction, take care of any issues, communicated with customers and provided support to the staff on the floor in many different job sections.

Server/Bartender

Longhorn Steakhouse
06.2016 - 07.2017
  • Provide service to customers within the restaurant and bar.
  • Develop Relationships with customers to create returning customers.
  • Provide support to staff to maintain a smooth flow in the restaurant throughout the shift.

Education

Bachelor's Degree -

Middle Tennessee State University
01.2020

Skills

  • ADP payroll management
  • Bartending expertise
  • Biology knowledge
  • Budget management
  • Catering coordination
  • Critical care skills
  • Emergency department experience
  • Event management and sales
  • Fine dining service
  • Management proficiency
  • Onboarding processes
  • Patient care techniques
  • Scheduling efficiency
  • Financial oversight
  • Inventory control systems
  • Staff training and development
  • Customer service excellence
  • Operational efficiency strategies
  • Team leadership abilities
  • Conflict resolution skills
  • Project management expertise
  • Data analysis capabilities
  • Performance improvement initiatives
  • Cost reduction strategies
  • Profit and loss analysis
  • Budgeting and cost control practices

Timeline

General Manager

Mere Bulles Restaurant and Events
08.2024 - Current

Service manager

Mere Bulles
10.2023 - 08.2024

Server

Green Hills Grille
06.2023 - 10.2023

Patient Care Technician

Ascension Saint Thomas
03.2018 - 05.2023

Events Manager

Topgolf
07.2017 - 05.2019

Server/Bartender

Longhorn Steakhouse
06.2016 - 07.2017

Bachelor's Degree -

Middle Tennessee State University

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Christopher Holt