Christopher J. Hardaway
Cordova
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
11
11
years of professional experience
Work History
Operations Manager for Domestic/International Outbound
Kuehne & Nagel Southaven, MS (3PL Cordis Medical)
08.2024 - Current
- Ensuring compliance with international laws and regulations.
- Developed and maintained relationships with external vendors and suppliers.
- Coordinated cross-functional teams to optimize logistics operations, ensuring timely shipment of medical supplies.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Streamlined inventory management processes to enhance operational efficiency and reduce discrepancies.
- Implemented cost-saving initiatives that improved overall supply chain performance and service delivery.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager 1st Shift Inbound
CEVA Logistics Memphis, TN. (3PL for Medtronic)
02.2023 - 05.2024
- Managed the startup process for inbound. Acquiring new business from competitors.
- Lead both inbound and outbound site operations to execute service level agreements at, or above the customer's standards.
- Maximized profitability through superior customer service, effective and prompt communication, and follow-up on all pending matters with the customer.
- Managed revenue and expenses to budget to ensure compliance.
- Ensured directives, rules and procedures are communicated to all operations staff.
- Monitored freight being moved in a safe and timely manner utilizing appropriate equipment.
- Maintained a clean, and safe work environment by inspecting and scheduling maintenance.
- Personally coached, trained and mentored direct reports focused on career development opportunities through training and quality management activities.
Operations Manager 2nd Shift Inbound and Outbound
GXO Logistics Young Living, Horn Lake MS.
05.2021 - 02.2023
- Integral team player overseeing a new startup helping to plan facility layout, installing equipment, sourcing labor, training, executing, and exceeding the customer’s expectations by delivering a successful startup on time and within budget.
- Successfully managed a customer account exceeding $1.2 million in monthly revenue, while delivering KPI’s that exceed 97% completion of daily Ecommerce orders.
- Managed vendor relations for suppliers and carriers helping to meet KPI expectations of 99.9% for deliveries and 99.6% inventory levels.
- Responsible for the management of inbound, inventory, replenishment, picking operations, Packing operations, Quality, and Shipping departments through a team of 6 supervisors/12 leads.
- Implemented new technologies and systems to enhance operational capabilities and productivity across departments.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Operations Manager 2nd Shift Dotcom/Retail
SEPHORA DISTRIBUTION CENTER, Olive Branch MS.
10.2017 - 05.2021
- Provided direct leadership to a team of skilled employees, which includes five Supervisors, five Shift Coordinators, six DC Specialists, 120+ associates off peak and 400+ in peak season.
- Worked with In-House Staffing Agencies (i.e. scheduling, time keeping, payroll.)
- Managed all aspects Inbound/Outbound. Responsible for receiving/shipping 22M units annually.
- Maintain 97% SLA for Dotcom Operations
- Completed/delivered annual performance evaluations/development coaching for direct reports.
- Responsible for assigning work, meeting completion dates, interpreting and ensuring consistent application of organization policies.
- Provide direct leadership to 75 employees in the retail department.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operation Supervisor Outbound
MCKESSON SPECIALTY, Memphis, TN.
06.2015 - 10.2017
- Direct the operations of up to 75-night shift warehouse employees by ensuring a smooth and uninterrupted workflow, including preparing weekly roosters and leading regular staff meetings.
- Responsible for keeping a weekly spreadsheet of employees’ hours to maintain a low quantity of overtime.
- Develop, implement, and maintain new loading procedures to minimize product damage and loss.
- Monitor the daily shipping and receiving of over five million dollars of inventory, while ensuring accuracy is maintained using the SAP System.
- Responsible for nightly closing procedures including but not limited to the nightly housekeeping checklist, nightly direct reports for closing of the operations and closing of the building.
- Responsible for shipping over 80k of packages monthly with minimum errors.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Business in Management - Business Management
Bethel University
Memphis, TN12.2014
Associate of Science in Engineering - Engineering
Southeast College of Technology
Memphis, TN07.2002
Skills
- Regulatory compliance
- Kronos/SMART
- Inventory management
- SAP Warehouse System
- Performance management
- Project leadership
- Manhattan
- Problem-solving
- Health and safety compliance
- Operations management
- Team leadership
- Customer service
Timeline
Operations Manager for Domestic/International Outbound
Kuehne & Nagel Southaven, MS (3PL Cordis Medical)
08.2024 - Current
Operations Manager 1st Shift Inbound
CEVA Logistics Memphis, TN. (3PL for Medtronic)
02.2023 - 05.2024
Operations Manager 2nd Shift Inbound and Outbound
GXO Logistics Young Living, Horn Lake MS.
05.2021 - 02.2023
Operations Manager 2nd Shift Dotcom/Retail
SEPHORA DISTRIBUTION CENTER, Olive Branch MS.
10.2017 - 05.2021
Operation Supervisor Outbound
MCKESSON SPECIALTY, Memphis, TN.
06.2015 - 10.2017
Associate of Science in Engineering - Engineering
Southeast College of Technology
Bachelor of Business in Management - Business Management
Bethel University