Christopher McSweeney
Gallatin
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Technical Customer Service Representative
Beretta USA
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Collaborated with team members to develop new strategies for optimizing technical support services.
- Boosted customer retention through timely resolutions of complex issues and diligent follow-up communication.
- Developed strong relationships with clients by consistently providing exceptional service and technical expertise.
- Actively participated in cross-functional projects, collaborating with colleagues from various departments to enhance overall service quality.
- Provided comprehensive product knowledge to customers, enabling them to make informed decisions about their purchases.
- Recommended products to customers, thoroughly explaining details.
- Tested new software and hardware prior to deployment.
- Provided additional support utilizing Social Media Request and Questions, over various platforms.
- Due to Law Enforcement background became the Technical Support Liaison for all Law Enforcement requests, funneling request through to the appropriate teams and assisting with in depth product detail for agencies and individual officers.
Sales Representative
Range USA
07.2023 - 09.2023
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Stayed up-to-date with industry trends to position company as market leader.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Stayed current on company offerings and industry trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Consultant
Patriot Angels
10.2022 - 03.2023
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
State Supervisor
Southern Cross LLC
08.2021 - 10.2022
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Tracked performance to identify deficiencies and adjust management strategies.
- Conducted regular performance reviews, identifying strengths and areas for improvement in staff performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Additionally assisted with teammates in the field with outstanding project deadline.
- Assisted Client with up to date training of new and current employees based on Corporate Guidelines and Requirements.
Overnight Shift Supervisor
Buffalo Valley
02.2020 - 10.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Cultivated professional working relationships with peers and supervisors.
- Monitored Nightly operations within a Rehabilitation Center.
- Processed incoming clients including documenting clients background Oversaw Drug Testing of clients.
- Participated in Monthly mandated training programs for new peers and peer programs.
- Conducted daily medical checks and oversaw daily medication dispersal to clients.
Correctional Deputy Sheriff
Hickman County Sheriff Office
04.2019 - 02.2020
- Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
- Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
- Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.
- Collaborated with fellow deputies and supervisors to maintain order within the facility and promptly address any conflicts or incidents that occurred.
- Enhanced overall facility security by routinely examining perimeter fencing systems, surveillance cameras, and alarm systems to ensure all equipment was functioning properly.
- Implemented crisis intervention strategies during critical incidents involving inmates or staff members to ensure the safety of all involved parties while resolving conflicts effectively.
- Participated in ongoing professional development opportunities to stay current on industry best practices, emerging security technologies, and relevant legal updates that may impact correctional deputy responsibilities.
- Assisted with inmate release procedures by verifying completion of necessary paperwork, ensuring return of personal belongings, and coordinating transportation arrangements as needed.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Responded to emergency situations and provided first aid following facility guidelines.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Became the Facility Training Officer under the direction of Tennessee Correctional Institute.
- Conducted Mandatory training for all Civilian Staff, Detention Deputies, and Participated in Annual Training Events sponsored by Agency.
Detention Corporal
Lewis County Sheriff Office
01.2018 - 02.2019
- Streamlined intake process by effectively managing bookings, fingerprinting procedures, and initial assessments for new detainees.
- Improved facility operations by maintaining accurate records, logs, and documentation related to inmate activities.
- Maintained a safe and secure environment by enforcing facility rules and regulations.
- Facilitated visitation between inmates and their families by scheduling appointments and supervising interactions to ensure safety.
- Aided in preventing escapes or disturbances inside the detention facility through vigilant observation of inmate behavior and proactive intervention.
- Collaborated with mental health professionals to address the needs of inmates with mental health concerns, contributing to overall wellbeing within the facility.
- Verified identification using specialized databases and methods such as fingerprinting.
- Attended to feeding, housing, and physical well-being of inmates.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Processed visitors and attorneys arriving to see prisoners.
- Responded to emergency situations and de-escalated hostile confrontations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Conducted security checks of inmates and living areas.
- Supervised inmates during meals, recreation and other activities.
- Documented inmate behavior and activities in logbooks.
- Assisted in intake and release of inmates.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Coordinated with other law enforcement personnel to exchange information.
- Interviewed inmates to obtain information and evidence.
- Established positive working relationships and maintained boundaries with resident offenders.
Education
GED -
Hickman County Adult Education
Centerville, TN06-2008
Skills
- Remote support
- Customer support
- Ticket management
- Software knowledge
- Technical support
- Schematic interpretation
- Call logging
- Customer empathy
- Sales support
- Customer education
- Factory relations
- Product repair
- Teamwork and collaboration
- Customer service
Timeline
Technical Customer Service Representative
Beretta USA
11.2023 - Current
Sales Representative
Range USA
07.2023 - 09.2023
Sales Consultant
Patriot Angels
10.2022 - 03.2023
State Supervisor
Southern Cross LLC
08.2021 - 10.2022
Overnight Shift Supervisor
Buffalo Valley
02.2020 - 10.2021
Correctional Deputy Sheriff
Hickman County Sheriff Office
04.2019 - 02.2020
Detention Corporal
Lewis County Sheriff Office
01.2018 - 02.2019
GED -
Hickman County Adult Education
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