Christopher Moran
Dickson
Summary
Personable and dedicated customer service representative with extensive experience in industry (15+ years). Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Sanitation Worker
Crown Bakeries
Dickson
10.2024 - Current
- Maintained cleanliness of production areas using appropriate sanitation procedures.
- Followed safety protocols to prevent contamination during sanitation tasks.
- Operated and used heavy equipment for cleaning machinery and production rooms.
- Collaborated with team members to achieve efficient cleaning schedules.
- Assisted in training new staff on sanitation practices and protocols.
- Sanitized food processing areas according to safety protocols.
- Applied cleaning chemicals to machinery using centralized or portable foaming systems.
- Disassembled and assembled equipment for proper cleaning.
- Performed periodic deep cleans of entire facility as needed.
Warehouse Supply Specialist
Tire Discounters
Mount Juliet
07.2022 - 05.2023
- Managed inventory levels to ensure timely supply of tire products.
- Operated warehouse equipment to facilitate efficient material handling.
- Organized stock areas for optimal retrieval and storage of items.
- Maintained accurate records of inventory movements and stock counts.
- Communicated with suppliers to resolve discrepancies in orders or deliveries.
- Operated forklift to transport goods between loading, unloading, storage, and production areas.
- Documented items received by checking receipts against placed orders.
- Identified discrepancies between physical count of stock and computer-generated report results.
- Resolved customer issues promptly in an effective manner that maintained customer satisfaction levels.
- Maintained inventory accuracy by conducting physical counts and reconciling with computer-generated reports.
- Provided support for other departments such as cycle counting activities or special projects.
- Assisted in training new employees on warehouse processes and operations.
- Operated forklift and pallet jack to transport heavy loads.
Customer Service Manager
Card Market
Nolensville
02.2011 - 03.2022
- Led customer service team to enhance support efficiency and satisfaction.
- Developed training programs for new staff to improve service quality.
- Resolved complex customer issues through effective communication and problem-solving.
- Collaborated with sales and marketing teams to align service initiatives.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Worked directly with customers via phone, email and in person to ensure project was completed to their needs from start to finish
- Managed all reporting for use by both Marketing and Sales teams
- Interacted directly with customers daily using email and CRM tools
Education
Bachelor of Science - Business Administration And Management
Middle Tennessee State University
Murfreesboro, TN 06.2004 - 08.2007
Some College (No Degree) - Mechanical Engineering
University of Tennessee
Knoxville, TNSkills
- Customer relations
- Problem solving
- Attention to detail
- Team collaboration
- Training development
- Goal setting
- Multitasking Abilities
- Problem-solving aptitude
- CRM tools
- Employee training
- Relationship building
- Computer proficiency
- Inbound and outbound calling
- Product knowledge
- Sales expertise
- Project management
- Microsoft office expertise
- Performance metrics
Notable Experience
- Customer Service Department Lead - Magazines.com
- Customer Service for Sprint (ACS/Xerox)
- Customer Service for T-Mobile
- Customer Service for ComData
- Sales for Dell Business Solutions
Timeline
Sanitation Worker
Crown Bakeries
10.2024 - Current
Warehouse Supply Specialist
Tire Discounters
07.2022 - 05.2023
Customer Service Manager
Card Market
02.2011 - 03.2022
Bachelor of Science - Business Administration And Management
Middle Tennessee State University
06.2004 - 08.2007
Some College (No Degree) - Mechanical Engineering
University of Tennessee