Christopher Neal
Medon
Summary
Highly-motivated leader with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Service Manager
Sunbelt Rentals
Jackson
09.2023 - Current
- Managed daily operations of rental equipment and service teams.
- Trained and supervised staff on equipment maintenance and customer service standards.
- Developed scheduling strategies to optimize workforce efficiency and resource allocation.
- Implemented process improvements to streamline service operations and reduce downtime.
- Monitored inventory levels to maintain adequate stock of rental equipment and parts.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
Front End Manager
BSR Performance and Diesel Repair LLC
Lexington
11.2022 - 09.2023
- Handled financial aspects of the business, including budgeting, cost control, and managing expenses; Monitored profitability and recommended adjustments to improve financial performance
- Prepared regular reports for the shop's owner and CPAs detailing key performance metrics, customer feedback, and areas for improvement
- Ensured the shop complied with all relevant industry regulations, safety guidelines, and environmental standards
- Greeted customers, answered inquiries, and provided information about the services offered by the repair shop; Ensured a high level of customer satisfaction and addressed any concerns or complaints that customers may have had
- Built and maintained relationships with vendors and suppliers to ensure a steady supply of quality parts and services
Training NCO
Tennessee Army National Guard
Humboldt
11.2020 - 03.2023
- Collaborated with unit leaders and commanders to develop training plans and goals that align with the unit's mission and objectives
- Maintained accurate and up-to-date training records for each Soldier in the unit by tracking training, qualifications, certifications, and readiness levels
- Scheduled individual Soldier’s schools to include transportation, meals, lodging, and per diem expenses
- Served as a mentor and advisor to junior Soldiers, offering guidance on career development and training opportunities
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
Human Resources Sergeant
Tennessee Army National Guard
Jackson
03.2016 - 11.2020
- Managed personnel records, processed administrative actions, handled promotions and awards, managed leave and attendance, and provided support to Soldiers and commanders on HR-related matters utilizing HR Management systems for an entire Army Brigade of around 10,000 Soldiers
- Identified opportunities to improve HR programs and proposed solutions to increase efficiencies
- Handled multiple tasks simultaneously and prioritized work effectively to ensure HR functions operated smoothly
- Interacted with Soldiers, officers, family members and civilians regularly; Utilized strong interpersonal skills to build positive working relationships and provide support to personnel when needed
- Used various software applications to manage personnel records, process paperwork, and generate reports
- Dealt with sensitive and confidential information and maintained confidentiality when handling personnel matters
Part-Time Supervisor
UPS Hub
Knoxville
08.2015 - 03.2016
- Directly managed a team of package handlers, providing guidance, support, coaching, and feedback to ensure they meet performance standards and safety protocols
- Understood the specific operational requirements of the Small Sort hub and communicated with multiple stations and supervisors to achieve necessary production results
- Oversaw the efficient use of resources, including labor hours, to meet productivity goals and adhere to UPS's scheduling and budgetary requirements
- Addressed any issues or challenges that arose during the sorting process, such as address discrepancies, damaged packages, or delays, and found appropriate solutions.
Part-Time Supervisor
UPS Package Center
Trenton
02.2015 - 08.2015
- Supervised the sorting and handling of packages to ensure they are processed efficiently and accurately; coordinated with package handlers and used technology to track shipments
- Ensured proper staffing for the sort, safety, and compliance with government regulations and OSHA at all times
- Conducted training sessions for new employees and provided ongoing coaching and feedback to help team members improve their sorting techniques and efficiency
- Addressed customer concerns and inquiries related to package deliveries and resolved any issues that arose
Education
High School Diploma -
Milan High School
Milan, TN05.2013
Some College (No Degree) - Business Management
Bethel University
McKenzie, TNSkills
- Business Administration
- Leadership and Management
- Communication
- Problem-Solving and Critical Thinking
- Adaptability
- Time Management
- Teamwork and Collaboration
- Negotiation and Conflict Resolution
- Financial Management
- Data Analysis
- Emotional Intelligence
- Microsoft Office
- Customer Service
Military Service
Branch: United States Army National Guard
Rank: Staff Sergeant
July 2013 to July 2024
Timeline
Service Manager
Sunbelt Rentals
09.2023 - Current
Front End Manager
BSR Performance and Diesel Repair LLC
11.2022 - 09.2023
Training NCO
Tennessee Army National Guard
11.2020 - 03.2023
Human Resources Sergeant
Tennessee Army National Guard
03.2016 - 11.2020
Part-Time Supervisor
UPS Hub
08.2015 - 03.2016
Part-Time Supervisor
UPS Package Center
02.2015 - 08.2015
High School Diploma -
Milan High School
Some College (No Degree) - Business Management
Bethel University