CHRISTOPHER NEWBILL
Dyersburg
Summary
Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Night Auditor
24-7 MANAGEMENT GROUP (LAQUINTA INN)
Nashville, TN
10.2023 - Current
- Reconciled daily financial transactions, ensuring accuracy and adherence to accounting standards.
- Generated detailed reports on occupancy rates and revenue for management review.
- Managed guest check-ins and check-outs efficiently, enhancing customer satisfaction levels.
- Trained new staff on operational protocols and systems for seamless integration into team.
- Collaborated with front desk team to resolve guest issues promptly, maintaining service quality.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Trained new staff members in customer service techniques and hotel operations.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
- Cooked and prepared breakfast for 1 year.
Night Auditor
Super 8 By Wyndham
Nashville, TN
03.2021 - 10.2023
- Implemented process improvements that streamlined end-of-day procedures, reducing completion time.
- Monitored security protocols during night shifts to ensure guest safety and property integrity.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Trained new night auditors in audit procedures and customer service practices, enhancing team capability.
- Managed front desk operations during night, maintaining security and guest safety.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Ensured compliance with all hotel policies and regulatory requirements, maintaining high standards of operations.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Conducted nightly audits of cash drawers and credit card transactions for discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Trained new staff members in customer service techniques and hotel operations.
Medical Assistant
Murfreesboro Medical Clinic & Surgicenter
Murfreesboro, TN
01.2020 - 08.2023
- Administered patient care, including vital sign measurements and medical history documentation.
- Assisted healthcare providers during examinations and procedures, ensuring optimal patient comfort.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive information.
- Coordinated patient scheduling, optimizing clinic workflow and reducing wait times for appointments.
- Mentored junior staff in clinical procedures and best practices to improve team performance.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
MEDICAL READINESS NCO
Tennessee Army National Guard (ACTIVE)
Johnson City, TN
08.2007 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
Education
Human Resources Management
Jackson State University
Jackson, MSSkills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Night audit reports
- Punctual and dependable
- Teamwork and collaboration
- Decision-making
- Guest services
- Hospitality service expertise
- Training and mentoring
- Administrative support
Certification
CNA/MA
MUSIC CITY PLATINUM AMBASSADOR 25
SHRM
Timeline
Night Auditor
24-7 MANAGEMENT GROUP (LAQUINTA INN)
10.2023 - Current
Night Auditor
Super 8 By Wyndham
03.2021 - 10.2023
Medical Assistant
Murfreesboro Medical Clinic & Surgicenter
01.2020 - 08.2023
MEDICAL READINESS NCO
Tennessee Army National Guard (ACTIVE)
08.2007 - 08.2019
Human Resources Management
Jackson State University