Christopher Rickman
Selmer
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Diligent with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
America's Car-Mart
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Maintenance Technician
Lacoste
12.2021 - 03.2022
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Collaborated with team members to complete larger repair projects efficiently.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Mobile Detailer
Lake Escape
02.2020 - 02.2021
- Developed expertise in a variety of detailing techniques, including paint correction, ceramic coating application, and interior deep cleaning.
- Demonstrated adaptability when facing unique challenges or complex requests, leading to successful project completion.
- Reduced environmental impact through the use of eco-friendly products and responsible waste disposal practices.
- Performed efficient scheduling coordination to minimize wait times for customers while maximizing productivity for the business.
- Established trust and rapport with clients through clear communication and dedication to understanding their specific needs.
- Maintained safety standards within the workspace, ensuring proper storage of chemicals and adherence to OSHA guidelines.
- Ensured long-lasting results for clients by applying proven preservation methods during each detailing process.
- Collaborated closely with suppliers and vendors to secure competitive pricing on high-quality materials, benefiting both the business and its customers.
Machine Detailer
Caterpillar
04.2019 - 06.2020
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
- Demonstrated versatility by adapting quickly to new technologies or procedures introduced within the workplace environment.
Sales Associate Specialist
Shoe Department
03.2018 - 06.2019
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
Education
GED -
Adult Education
Selmer, TN01-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Conflict resolution
- Store opening and closing
Certification
Fork lift operation certification 2017 to 2022
Timeline
Sales Associate
America's Car-Mart
05.2022 - Current
Maintenance Technician
Lacoste
12.2021 - 03.2022
Mobile Detailer
Lake Escape
02.2020 - 02.2021
Machine Detailer
Caterpillar
04.2019 - 06.2020
Sales Associate Specialist
Shoe Department
03.2018 - 06.2019
GED -
Adult Education
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