Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christopher Scanlan

Springville

Summary

Southern Regional Manager with a proven track record at Royal Plus Inc., excelling in operations management and team leadership. Successfully enhanced market penetration and customer satisfaction through strategic planning and effective problem-solving. Cultivated key client relationships, driving loyalty and revenue growth while fostering a collaborative work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Southern Regional Manager

Royal Plus Inc.
12.2020 - Current
  • Directed regional sales strategies, enhancing market penetration across Southern territories.
  • Analyzed market trends to identify growth opportunities and optimize pricing strategies.
  • Collaborated with cross-functional teams to streamline operations and improve service delivery.
  • Trained and mentored staff to ensure adherence to company standards and best practices.
  • Facilitated communication between regional offices and executive management for strategic alignment.
  • Managed budgeting processes to align resources with operational goals effectively.
  • Cultivated relationships with key clients, driving customer satisfaction and loyalty initiatives.
  • Established lasting partnerships with key industry players to strengthen the company''s position in the market.
  • Delivered excellent customer service by resolving issues quickly and maintaining open lines of communication at all times.
  • Fostered a positive work environment that encouraged collaboration, innovation, and employee growth.
  • Expanded client base with effective prospecting and lead generation techniques, resulting in increased revenue.

Branch Manager

Apex Restoration DKI
03.2017 - 12.2020
  • Oversaw daily branch operations, ensuring adherence to company policies and procedures.
  • Managed team performance by providing coaching, guidance, and feedback to staff.
  • Implemented process improvements that enhanced customer service and operational efficiency.
  • Developed and executed strategic plans to achieve sales targets and increase profitability.
  • Conducted regular training sessions to enhance employee skills and knowledge in products/services.
  • Established strong relationships with customers to drive loyalty and retention efforts.
  • Maintained friendly and professional customer interactions.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Production Manager

Servpro of LBL South
01.2014 - 03.2017
  • Oversaw daily production operations, ensuring adherence to safety and quality standards.
  • Coordinated workflow among teams to optimize efficiency and meet production targets.
  • Implemented process improvements that reduced downtime and increased output consistency.
  • Trained and mentored staff on best practices and operational protocols, enhancing team performance.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Resolved issues quickly to maintain productivity goals.

Education

Henry County High School
Paris, TN

Skills

  • Operations management
  • Sales management
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Team leadership
  • Self motivation
  • Goal setting
  • Professionalism

Certification

National Safety Compliance - Safe use of MEWP

Bloodborne Pathogens

T&M Pro

Xactimate Level 1,2,& 3

Lead Safety

IICRC - WRT

IICRC - ASD

CICTI - CCHR-T

OSHA - HAZWOPER

Certified Large Loss Specialist

Successful Subrogation 1 & 2

NADCA - Ventilation Mold Remediated

Licensed HVAC Technician (expried)

Timeline

Southern Regional Manager

Royal Plus Inc.
12.2020 - Current

Branch Manager

Apex Restoration DKI
03.2017 - 12.2020

Production Manager

Servpro of LBL South
01.2014 - 03.2017

Henry County High School

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Christopher Scanlan