Summary
Work History
Education
Skills
Timeline
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Christopher Spurling

113 Ridge Dr

Summary

Accomplished Service Manager and Sales Professional with a proven track record at Universal Linen, enhancing customer loyalty through exceptional service and problem-solving skills. Demonstrated leadership in team collaboration and employee supervision, alongside expertise in inventory management. Achieved significant improvements in customer satisfaction and operational efficiency, embodying reliability and a positive attitude.

Work History

Service Manager

Universal Linen
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Sales Professional

National Barn
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Negotiated prices, terms of sales and service agreements.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Sales Professional/Customer Service Manager

Wholesale Inc.
  • Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
  • Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
  • Conferred with existing and potential customers to assess requirements and propose optimal solutions.
  • Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
  • Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
  • Negotiated prices, terms of sales and service agreements.
  • Stayed current on company offerings and industry trends.

Pitcher

Yankees,Pirates,Braves,Tigers,Brewers
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

NA - General/Fine Arts

Sinclair Community College
Dayton, OH

NA - Elementary Education

University of Phoenix
Tempe, AZ

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Conflict resolution
  • Team collaboration and leadership
  • Trustworthy and honest
  • Employee relations
  • Crew leadership
  • Employee supervision
  • Outgoing and energetic
  • Inventory management
  • Performance evaluations

Timeline

Service Manager

Universal Linen

Sales Professional

National Barn

Sales Professional/Customer Service Manager

Wholesale Inc.

Pitcher

Yankees,Pirates,Braves,Tigers,Brewers

NA - General/Fine Arts

Sinclair Community College

NA - Elementary Education

University of Phoenix

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Christopher Spurling