Christopher Thompson Sr
Memphis
Summary
Results-driven professional with over a decade in customer service and technical support. Known for leadership in training new staff and resolving complex issues, ensuring operational excellence and customer satisfaction.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Customer Service Representative
MLGW
Memphis
03.2014 - Current
- Assisted customers with inquiries regarding utilities and services.
- Resolved billing issues and provided accurate account information.
- Handled service requests and scheduled technician appointments efficiently.
- Managed high call volumes while maintaining professionalism and patience.
- Trained new representatives on company policies and customer service standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Water Distribution Technician
Memphis Light Gas and Water
Memphis
01.2011 - 12.2014
- Currently employed in Customer Care Center where I assist customers via phone, chat and web request and assist in training, developing and supervising new employees.
- Repaired plumbing issues, including leaks and pipe replacements, efficiently and effectively.
- Responded promptly to service requests, providing effective solutions for customer needs.
Education
Associate of Applied Science - Logistics And Supply Chain Management
National College
Memphis, USA 05.2009 - 06.2011
Trezevant High School
Memphis, TNSkills
- Commercial Drivers License
- National Facility Locator Certification
- Excavation equipment certified
- Utility maintenance certified
- Fundamentals of Gas Certification
- Basic Electricity Certification
- Computer app knowledge (CIS, Exel, Word)
- Supervisor Training
- Redesigning Computer Software Skills
- 10 plus years Customer Service Experience
Timeline
Customer Service Representative
MLGW
03.2014 - Current
Water Distribution Technician
Memphis Light Gas and Water
01.2011 - 12.2014
Associate of Applied Science - Logistics And Supply Chain Management
National College
05.2009 - 06.2011
Trezevant High School