Christopher Tucker
Jackson
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Regional Finance
01.2023 - Current
- Approve loans ranging from $501 to $25,000.
- Supervised day-to-day operations to meet performance, quality and service expectations by doing regular audits.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Customer Advocate
Cigna
04.2022 - 12.2022
- Assist customers with insurance billing claims.
- Assist customers with finding the proper insurance for their budgets.
Consumer Loan Specialist
SMC Covington Credit
07.2021 - 03.2022
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Provided expert guidance on appropriate loan financing options based on individual customer needs analysis evaluations.
Operations Manager
Portfolio Recovery Associates
04.2017 - 05.2021
- Made telephone calls, via an automatic dialing system, to discuss outstanding debts.
- Manage account portfolios of default consumer receivables per eight hour shifts.
- Assisted customer with satisfaction of account details; and resolving customer complaints.
Salary Manager
Zaxby's Chicken Fingers & Buffalo Wings
07.2009 - 04.2017
- Provide great customer service and resolve customer complaints.
- Assisted with inventory audits & cash handling.
- Leading and coaching team to be efficient.
- Servesafe food certified.
Frontend Zone Supervisor
Walmart
09.2015 - 08.2016
- Manage operations over the front-end of the facility.
- Increased employee retention by fostering a positive work environment and addressing concerns promptly.
- Implemented new strategies to streamline checkout processes, resulting in smoother transactions, and increased customer satisfaction.
- Required to review cash audits and balance cash office for front-end cashiers.
Education
Certification in HVAC -
Tennessee Technology Center
Jackson, TN05.2006
Skills
- Time Management
- Inventory Control
- Cold Calling
- Credit Analysis
- Conflict Management
- Inside Sales
- Loan Officer Experience
- Money Handling
- Recruitment and Hiring
Timeline
Assistant Manager
Regional Finance
01.2023 - Current
Customer Advocate
Cigna
04.2022 - 12.2022
Consumer Loan Specialist
SMC Covington Credit
07.2021 - 03.2022
Operations Manager
Portfolio Recovery Associates
04.2017 - 05.2021
Frontend Zone Supervisor
Walmart
09.2015 - 08.2016
Salary Manager
Zaxby's Chicken Fingers & Buffalo Wings
07.2009 - 04.2017
Certification in HVAC -
Tennessee Technology Center
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