Christopher Walker
Chattanooga
Summary
Dynamic professional with a proven track record in machine operation and complaint resolution, honed across roles at Metro Plumbing, Heating And Air, and other leading companies. Excelled in enhancing customer service and operational efficiency, achieving significant improvements in client satisfaction rates. Skilled in warehouse operations and computer proficiency, adept at navigating high-pressure environments with empathy and strategic problem-solving.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Metro Plumbing, Heating And Air
09.2023 - 01.2025
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Shipping Assistant
United InterTech
10.2022 - 09.2023
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Folder Gluer Operator
Blue Cross Blue Shield of TN
10.2020 - 10.2022
- Functioned within team, productively communicated with other team members and worked independently.
- Assisted with folding machine setup according to proper setup techniques.
- Performed with sense of urgency to reduce machine downtime and successfully complete projects.
- Facilitated safe operation of folder gluer and regularly achieved production goals.
- Regulated pressure roll tension, glue temperature and machine component speed by calibrating machine controls and settings.
- Read and analyzed work orders to determine machine and equipment settings and product specifications.
- Guided materials onto machine tracks for proper gluing, coating, and slitting.
Delivery Driver
BMG Bakery
07.2019 - 10.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Inspected load security and checked for damages.
Forklift Operator
Express Employment Professionals
07.2018 - 07.2019
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Transported goods between warehouse locations according to shipment and storage needs.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Customer Service Representative
Cigna Healthcare
04.2017 - 06.2018
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
GED -
Chattanooga State Community College
Chattanooga, TN01-2010
Skills
- Machine operation
- Record keeping
- Quality assurance
- Palletizing
- Inventory reporting
- Warehouse operations
- Shipping and receiving expert
- Complaint resolution
- Computer proficiency
- Call center experience
- Data entry
- Staging and sorting
Timeline
Customer Service Representative
Metro Plumbing, Heating And Air
09.2023 - 01.2025
Shipping Assistant
United InterTech
10.2022 - 09.2023
Folder Gluer Operator
Blue Cross Blue Shield of TN
10.2020 - 10.2022
Delivery Driver
BMG Bakery
07.2019 - 10.2020
Forklift Operator
Express Employment Professionals
07.2018 - 07.2019
Customer Service Representative
Cigna Healthcare
04.2017 - 06.2018
GED -
Chattanooga State Community College
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