Christopher Pugh
Atoka
Summary
Experienced in diagnosing and repairing hardware malfunctions, contributing to enhanced equipment reliability and reduced downtime across various exhibits. Proficient in the installation and maintenance of computer systems, ensuring optimal performance of technological displays through routine inspections and technical troubleshooting. Collaborated effectively with team members to resolve technical issues, improving guest experiences while supporting event setups and dismantling hardware with attention to detail. Engaged in ongoing learning of new technologies, demonstrating a commitment to staying updated with industry standards and best practices.
Overview
5
5
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Hardware Technician
Memphis Zoo
Memphis
09.2024 - Current
- Diagnosed and repaired hardware malfunctions, improving equipment reliability and reducing downtime across various exhibits.
- Assisted in the installation and maintenance of computer systems, ensuring optimal performance of technological displays.
- Conducted routine inspections and tests on hardware systems, enhancing safety and operational efficiency within the facility.
- Collaborated with team members to troubleshoot and resolve technical issues, leading to improved guest experiences.
- Supported the setup and dismantling of hardware for special events, demonstrating flexibility and attention to detail.
- Trained new staff on basic hardware maintenance procedures, fostering a collaborative environment and enhancing team capabilities.
- Engaged in ongoing learning of new technologies and tools, staying updated with industry standards and best practices.
- Performed preventative maintenance on computers and other devices to ensure optimal performance.
- Assembled PCs from component parts, ensuring compatibility between components before installation.
- Performed diagnostics, isolated problems, and fixed electronic hardware components by testing and exchanging to ensure functionality.
- Configured network settings for local area networks and wide area networks.
- Conducted research into hardware products to make recommendations on purchases.
Online Personal Shopper
Walmart
Covington
07.2023 - 08.2024
- Delivered personalized shopping experiences by efficiently selecting products that align with customer preferences and needs.
- Managed online order fulfillment processes, ensuring timely and accurate delivery of groceries to customers.
- Leveraged digital tools to track inventory levels and optimize product selection based on demand trends.
Technical Support Specialist
Tennessee Colleges of Applied Technology
Covington
02.2021 - 08.2022
- Provided technical assistance to students and faculty, effectively resolving inquiries and enhancing user experience with IT systems.
- Diagnosed and troubleshot hardware and software issues, ensuring timely solutions and minimizing disruptions to educational services.
- Conducted training sessions for staff on new technologies, improving overall proficiency and user adoption across departments.
Education
Information Technology System Support Specialist - Information Technology
Tennessee College of Applied Technology
Covington, TN 02.2021 - 09.2022
Gateway Christian School
Ripley, TNSkills
- Hardware diagnostics
- Hardware repairs
- System installation
- Preventative maintenance
- Network configuration
- Technical troubleshooting
- Component assembly
- User training
- IT systems support
- Customer engagement
- Technical assistance
- Problem resolution
- Team collaboration
- Technology installation
- Event setup
- Research and recommendations
- Infrastructure planning
- Wireless networking support
- Wireless networks troubleshooting
- Technical support capabilities
- Organized and detail oriented
- User support
- IP address structure
- Connectivity troubleshooting
- Firewall security
- AD sites and services
- Security group management
- Group policy administration
- Active Directory management
- User account provisioning
- Network administration
- Windows administration
- Firewall configuration
- Technical support
Certification
- Comptia A+
Timeline
Hardware Technician
Memphis Zoo
09.2024 - Current
Online Personal Shopper
Walmart
07.2023 - 08.2024
Technical Support Specialist
Tennessee Colleges of Applied Technology
02.2021 - 08.2022
Information Technology System Support Specialist - Information Technology
Tennessee College of Applied Technology
02.2021 - 09.2022
Gateway Christian School