Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Barnes

Fayetteville

Summary

Dedicated Appliance Parts Specialist professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Store Manager

A-1 Appliance Parts
03.2024 - 02.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Parts Counter Specialist

Blue Crab Appliance Parts
06.2021 - 06.2023
  • Processed special orders quickly, meeting customer needs while maintaining profitability for the company.
  • Maintained a clean and safe work environment, adhering to company guidelines as well as OSHA regulations where applicable.
  • Conducted regular physical inventory counts, ensuring data integrity within the inventory management system.
  • Provided exceptional customer service, addressing issues promptly and professionally to maintain customer loyalty.
  • Implemented a parts return procedure that reduced waste while maximizing return on investment for unused items.
  • Established strong relationships with vendors, negotiating favorable pricing and delivery terms.
  • Continuously updated product knowledge through training sessions and personal research, staying current on industry trends and best practices.
  • Consistently exceeded performance goals, earning recognition for strong work ethic and dedication to customer satisfaction.
  • Developed an efficient system for tracking backorders, minimizing delays in completing repair jobs.
  • Increased customer satisfaction by providing accurate and timely parts information to both internal and external customers.
  • Managed warranty claims effectively, liaising between customers and manufacturers to resolve issues smoothly.
  • Assisted in training new staff members on company procedures and best practices in parts management.
  • Maintained an organized workspace, ensuring easy access to parts for staff members throughout the day.
  • Collaborated with service technicians to ensure proper parts identification and availability for repairs.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.

Deli Associate

Onancock Deli
03.2020 - 06.2021
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
  • Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
  • Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
  • Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Enhanced customer satisfaction by providing exceptional service and accurately fulfilling deli orders.
  • Provided support during busy periods by quickly stepping into different roles within the deli department as needed.
  • Helped maintain appropriate inventory levels by assisting with ordering processes as needed.
  • Increased deli sales through the effective promotion of featured items and specials.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.

Counter Sales Associate

Blue Crab Appliance Parts
03.2017 - 03.2020
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Demonstrated expertise in product features and benefits while engaging with customers during sales presentations.
  • Managed time well, balancing multiple tasks simultaneously while maintaining a high level of efficiency under pressure.
  • Boosted customer satisfaction by providing knowledgeable product recommendations and personalized service.
  • Processed returns and exchanges efficiently to ensure customer satisfaction while adhering to company policies.
  • Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
  • Maintained a clean and visually appealing sales floor, contributing to an inviting shopping environment.
  • Supported promotional events by creating enticing displays that showcased featured products effectively.
  • Reduced wait times for customers, expediting the checkout process through efficient register operation.
  • Streamlined inventory management with diligent stock monitoring, replenishment, and organization.
  • Welcomed customers and offered immediate assistance in line with business policies.
  • Handled cash transactions accurately; reconciled daily till balances to maintain financial integrity within the store.
  • Answered telephone calls to offer information and promote business products.
  • Restocked, rotated and visually merchandised products for maximum sales.
  • Finalized sales by completing payments and required paperwork.
  • Consulted with customers to uncover unique needs and match to best-fit product or service solutions.

Store Manager

American Appliance Repair
03.2014 - 12.2016
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.

Owner/Operator Manager

Southern Appliance Repair
06.2011 - 03.2014
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Optimized workflow processes through careful analysis of operational needs and resource allocation.
  • Implemented sustainable practices, reducing environmental impact.
  • Operated with safety and skill to avoid accidents and delays.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Sales Associate

Mikes Appliance Heating & Cooling
02.2009 - 06.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

High School Diploma -

Arcadia High School
Oak Hall, VA
06-1997

Skills

  • Customer service management
  • Multitasking and organization
  • Friendly and positive
  • Inventory management
  • Store merchandising
  • Cash management
  • Employee training
  • Inventory control
  • POS systems
  • Recruitment and hiring
  • Goals and performance
  • Operations management
  • Policies and procedures
  • Supply ordering
  • Opening and closing procedures
  • Work Planning and Prioritization
  • Documentation and reporting
  • Order management
  • Operations
  • Accurate money handling
  • Bank deposit procedures
  • Bank and safe deposits
  • Sales promotions
  • Vendor management

Timeline

Store Manager

A-1 Appliance Parts
03.2024 - 02.2025

Parts Counter Specialist

Blue Crab Appliance Parts
06.2021 - 06.2023

Deli Associate

Onancock Deli
03.2020 - 06.2021

Counter Sales Associate

Blue Crab Appliance Parts
03.2017 - 03.2020

Store Manager

American Appliance Repair
03.2014 - 12.2016

Owner/Operator Manager

Southern Appliance Repair
06.2011 - 03.2014

Sales Associate

Mikes Appliance Heating & Cooling
02.2009 - 06.2011

High School Diploma -

Arcadia High School

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Christy Barnes