Christy Berry
Seymour
Summary
Dynamic professional with extensive experience at Southeastern Retina Associates, excelling in customer support and problem-solving. Proven ability to streamline call processes and enhance patient satisfaction through effective communication and training. Skilled in data entry and adept at resolving complex issues, ensuring a high-quality service experience.
Overview
17
17
years of professional experience
Work History
Call Center Representative
Southeastern Retina Associates
07.2020 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Opthalmic Assistant
Southeastern Retina Associates
08.2013 - 07.2020
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Administered eye medications for dilation and treatment.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality.
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients.
- Obtained and recorded patient medical history and past ocular history.
- Performed ophthalmology tests such as Visual Acuity, and Ocular Pressures.
Opthalmic Assistant
Campbell Cunnigham and Taylor
11.2009 - 07.2013
- Trained new ophthalmic assistants on proper techniques for conducting examinations, resulting in a more efficient clinical staff overall.
- Administered eye medications for dilation and treatment.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Ensured accurate patient records by diligently updating electronic health information systems with test results and medical histories.
- Checked patient vision, field, fundus, and other aspects for ophthalmologist.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
- Enhanced clinic efficiency by maintaining clean and organized examination rooms, ensuring proper equipment functionality.
- Demonstrated flexibility in adapting to changing schedules or unforeseen circumstances to ensure uninterrupted delivery of high-quality eye care services to patients.
- Obtained and recorded patient medical history and past ocular history.
- Performed ophthalmology tests such as Visual Acuity, and Ocular Pressures.
Assistant Manager
Stanton Opitcal
03.2008 - 03.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Paramedic Licensure -
Walter State Community College
Sevierville, TN05-1994
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Inbound phone calls
- Call center operations
- Verbal and written communication
- Call center customer service
- Resolving issues
- Appointment scheduling
- Answering questions
- Training experience
- Providing customer support
Timeline
Call Center Representative
Southeastern Retina Associates
07.2020 - Current
Opthalmic Assistant
Southeastern Retina Associates
08.2013 - 07.2020
Opthalmic Assistant
Campbell Cunnigham and Taylor
11.2009 - 07.2013
Assistant Manager
Stanton Opitcal
03.2008 - 03.2009
Paramedic Licensure -
Walter State Community College
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