Christy Dowden
Arlington
Summary
Knowledgeable SR Account Manager with strong background in managing key client accounts and fostering lasting business relationships. Adept at developing strategic plans that drive revenue growth and client satisfaction. Demonstrated expertise in utilizing negotiation skills and communication proficiency to exceed client expectations. Educating clients weekly in one on one settings to large group classes. Have taught a CE class approved with TREC for 10 plus years to hundreds of agents over the years.
Overview
19
19
years of professional experience
Work History
SR Account Manager
Choice Home Warranty
03.2017 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Educate Realtors on proper usage and expectations of the warranty.
- Teach classes and Lunch/Learns on proper warranty usage.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Guide home owners during claim issues. Find resolution and give support.
Area Manager
First American Home Warranty
05.2006 - 03.2017
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Educate and teach realtors on proper usage and expectations of the warranty.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Personal Assistant
Lipsey/Shaner Team/Keller WIlliams
10.2005 - 05.2006
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Coordinated events and functions with attention to detail ensuring successful execution.
Education
High School Diploma -
Germantown High School
Germantown, TN05-1989
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
- Territory management
- Goals and performance
- Strategic planning
- Sales expertise
- Order management
- Scheduling
- Sales tactics
- Cold calling
Timeline
SR Account Manager
Choice Home Warranty
03.2017 - Current
Area Manager
First American Home Warranty
05.2006 - 03.2017
Personal Assistant
Lipsey/Shaner Team/Keller WIlliams
10.2005 - 05.2006
High School Diploma -
Germantown High School
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