CHRISTY JONES
Nashville
Summary
Enterprise Customer Success professional with 10+ years of experience managing complex, high-value client relationships and delivering measurable business outcomes. Proven track record of owning and growing a $13M+ enterprise portfolio, driving retention, expansion, and long-term customer value.
Trusted partner to C-suite stakeholders, known for leading cross-functional initiatives that drive adoption, optimize performance, and strengthen long-term partnerships.
Overview
12
12
years of professional experience
Work History
Senior Account Executive
Dell Technologies
Nashville
09.2024 - Current
- Own and manage a $13M+ enterprise portfolio, driving retention, expansion, and long-term customer value
- Serve as a strategic partner to C-suite stakeholders, aligning solutions to business goals and measurable outcomes
- Lead cross-functional teams across technical, financial, and executive functions to deliver complex initiatives
- Drive customer lifecycle engagement, increasing adoption, optimizing performance, and expanding accounts
- Build and maintain executive relationships that strengthen trust, satisfaction, and long-term partnerships
Account Manager
Verizon
07.2016 - 09.2024
- Managed a portfolio generating $150K+ quarterly, focused on retention, client success, and long-term growth
- Aligned solutions to client business needs, improving satisfaction and driving repeat business
- Led strategic account planning and ongoing engagement to support client objectives and lifecycle success
- Analyzed performance data to identify opportunities for optimization and improved client outcomes
- Partnered cross-functionally to resolve issues, reduce escalations, and enhance the customer experience
Field Account Executive
Select Staffing
04.2015 - 05.2016
- Managed full client lifecycle from onboarding through retention, ensuring consistent service delivery
- Built strong client relationships through tailored solutions and proactive communication
- Collaborated with internal teams to deliver services aligned with client needs
Operations Dispatch Lead
Staffline Staffing
10.2014 - 04.2015
- Led team operations in a fast-paced environment, ensuring efficiency and service quality
- Trained and onboarded new team members, improving overall team performance
- Conducted quality assurance reviews to maintain operational accuracy and effectiveness
- Coordinated daily dispatch operations for multiple client accounts.
Education
- Communications Studies
Middle Tennessee State University
Murfreesboro, TNSkills
Customer Success & Retention
Client Lifecycle Management
Stakeholder Management
Account Growth & Expansion
Onboarding & Adoption
Strategic Planning
Cross-Functional Collaboration
Executive Communication
Data-Driven Insights
Client Experience Optimization
Problem Solving
CRM Systems
Training and development
Renewal Strategy
Timeline
Senior Account Executive
Dell Technologies
09.2024 - Current
Account Manager
Verizon
07.2016 - 09.2024
Field Account Executive
Select Staffing
04.2015 - 05.2016
Operations Dispatch Lead
Staffline Staffing
10.2014 - 04.2015
- Communications Studies
Middle Tennessee State University