Christy Ogle
Knoxville
Summary
Dedicated Patient Access Representative with strong skills in patient registration, healthcare billing, and insurance verification. Committed to enhancing patient experiences through effective communication and HIPAA compliance. With over 20 years experience.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Prisma BMPG Dermatology & Plastic Surgery
Alcoa
03.2005 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments and coordinated with clinical staff effectively.
- Handled patient inquiries and provided excellent customer service.
- Assisted with billing inquiries and explained payment options clearly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Greeted patients and visitors in a courteous and professional manner.
- Scanned documents into electronic medical records system.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Communicated financial obligations to patients, facilitating timely fee collection at point of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Assisted with preparing daily cash reports for accounting department.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Followed up on unpaid claims in a timely manner.
- Prepared daily reports on registration activities, identifying key areas for process improvement.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Cultivated positive relationships with patients, contributing to higher patient satisfaction scores and ensuring access to optimal care.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Reported liabilities and risk management concerns to supervisor for review.
Education
High School Diploma -
South Doyle High School
Knoxville, TN05-1993
Skills
- Patient registration
- Insurance verification
- Patient identity verification
- Electronic medical records
- Healthcare billing
- HIPAA compliance
- Fee collection
- Payment processing
- Appointment scheduling
- Appointment reminders
- Patient check-in
- Customer relationship management
- Super User
- Training New Employees
- Training coordination
- Problem resolution
- Problem-solving
- Multitasking and organization
- Verbal and written communication
- Phone and email etiquette
- Friendly and outgoing
- Money handling
- Privacy regulations knowledge
Timeline
Patient Access Representative
Prisma BMPG Dermatology & Plastic Surgery
03.2005 - Current
High School Diploma -
South Doyle High School