Christy Wise

· Coordinated communication between donors, coordinators, and internal teams to ensure accurate and timely processing of information

· Managed scheduling and coordination of donor assessments and internal meetings, ensuring alignment with timelines and operational priorities

· Monitored progress of donor cases from intake through completion, ensuring timely follow-up, accurate documentation, and adherence to established processes

· Managed and maintained data across multiple systems

· Compiled and distributed weekly reports, including tracking logs and operational summaries, to inform leadership and stakeholders

· Communicated via phone and email to gather information, provide updates, and ensure process clarity

· Collaborated across departments to support operational goals and maintain consistent processes

· Coordinated reference laboratory processes, including preparing and tracking specimens sent to external labs

· Researched testing requirements and ensured all documentation met compliance standards

· Traced incoming results and maintained accurate records within laboratory systems

· Audited billing processes to ensure accuracy and resolve discrepancies

· Communicated with internal teams and external partners to verify information and support workflow efficiency

· Maintained organized records and ensured proper documentation

· Managed front office operations including patient scheduling, calendar coordination, check-in/check-out, payment processing, and documentation management

· Maintained accurate patient records by scanning, organizing, and ensuring completion of required documentation

· Managed surgical scheduling and coordinated insurance prior authorizations

· Ordered medication supplies and monitored inventory and budget, ensuring efficient resource management

· Performed clinical support tasks including suture and staple removal, cast removal, and fitting patients with orthopedic braces

· Coordinated daily patient flow by rooming patients, obtaining vital signs, and documenting initial assessments for physician review

Served as Team Lead, supporting staff with workflow questions, assisting with onboarding and training, and helping coordinate daily clinic operations