Chuck Posey
Pulaski
Summary
Customer Service Specialist with background in managing customer inquiries, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with ability to handle multiple tasks simultaneously have consistently improved operational efficiency. Notable for fostering positive relationships with customers by understanding needs and delivering timely service.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
Spectrum
Columbia
06.2020 - Current
- Provided technical support for troubleshooting software applications used by customers.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Maintained up-to-date knowledge of product features and benefits.
- De escalate concerned customers by relating and showing empathy. Explain all options and guide to best solution.
- Work on inventory Tuesday mornings before opening. Once per month full inventory of all items sellable and non sellable.
- Communicate with warehouse as needed to get equipment for the store to meet customer needs.
- Guide and assist customers with purchasing needs finding the value and products required.
- Responded to customer emails with accurate product and service information.
Customer Service Specialist
Sprint
Bridgeport
02.2013 - 06.2020
- Provided technical support for troubleshooting software applications used by customers.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
- Maintained up-to-date knowledge of product features and benefits.
- Conducted outbound calls to follow up on surveys or solicit additional business opportunities.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Performed data entry of customer orders into the company's order management system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Inventory devices and accessories twice a month to keep acurate records and ensure customer needs are met.
- Developed strong customer relationships to encourage repeat business.
Technician/Warehouse Worker
Dish Network Corp
Fairmont
06.2011 - 01.2013
- Replaced defective components or parts as needed.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Utilized hand tools to properly splice cables.
- Followed safety practices to safeguard against injury and damage to property.
- Received and tracked incoming inventory shipments.
- Performed cycle counts to maintain accurate inventory records.
Education
High School Diploma -
Robert C Byrd High School
Clarksburg, WV05-1996
Certificate of Technical Studies - Electrical
Gore Technical
Clarksburg, WV05-1996
Some College (No Degree) - Computer Science
DeVry University
Columbus, OHSkills
- Technical support
- Customer relationship management
- Inventory management
- Data entry
- Complaint resolution
- Problem solving
- Sales support
- Empathy demonstration
- Conflict mediation
- Excellent written and oral communication
- Telephone etiquette
- De-escalation techniques
- Customer retention
Timeline
Customer Service Specialist
Spectrum
06.2020 - Current
Customer Service Specialist
Sprint
02.2013 - 06.2020
Technician/Warehouse Worker
Dish Network Corp
06.2011 - 01.2013
High School Diploma -
Robert C Byrd High School
Certificate of Technical Studies - Electrical
Gore Technical
Some College (No Degree) - Computer Science
DeVry University